In the
world of business, a sudden unexpected expense can send even the most well
financed business into a tailspin. While an IT budget is essential, what’s
more important is that it is comprehensive enough to cover every possible
scenario, robust enough to ensure everyone has what they need, and flexible
enough to account for the unexpected.
Most
businesses begin IT budget planning between July and September. By this time of
year, there is typically enough data available to identify deficiencies in the
current IT budget. Decision makers can then make timely changes and adjustments
going forward.
Benefits of an IT Budget
A smart IT
spending plan is helpful in several ways:
Lifecycle and end of support – It is important to take note of software and hardware end of life dates. An annual budget review is the perfect time to identify and plan ahead for any necessary upgrades or changes.
Make decisions based on the numbers – There is nothing like seeing the budget in black and white. The budgeting process lets you make sound decisions based on realistic financial projections.
Keep vendors honest – From time to time, vendor fees can gradually (or not so gradually) creep up, especially when no one is watching. By conducting an annual IT budgetary review, you can identify price increases and if necessary, switch to a different vendor or solution.
Make long term decisions based on forecasted budgets – An annual IT budget allows you to compare the merits of managed services vs. hourly services, so you can make a sound decision based on careful forecasts.
A Note on IT Budgeting for Government Grants
While an
IT budget is necessary for every for-profit business, a smart spending plan
could be even more critical for non-profit agencies and government agencies.
These organizations cannot rely on customers to fund their IT budget – they
often need government grants to make ends meet.
Typically,
there is a governing body that requires non-profits to meet certain IT requirements,
including the security of client data and the safeguarding of personal
information.
If the organization in question has not taken sufficient steps to guard against cyber-attacks and the growing threat of ransomware, they could be denied of government grants. With critical funding on the line, non-profits and governmental agencies cannot afford to take chances with their annual IT budgeting process.
Ontech’s Approach to IT Budgeting
Whether
your business operates for profit or not, when you partner with Ontech to build
your annual IT budget, you get access to a granular level of budget-specific
detail you might otherwise overlook.
Our
approach is very much consultative vs. break/fix. While some businesses take
the approach of waiting for things to break and fixing them, a process
euphemistically known as break/fix, Ontech takes a difference approach.
Prevention as a Practice
We believe
in prevention as a practice. This approach involves regular IT maintenance and
monitoring to ensure that minor issues are fixed before they become big
problems.
When
planning your IT budget, we encourage a 3 to 5 year hardware replacement plan
so you can avoid unpleasant surprises and security risks down the road.
Our Approach with Inside IT Techs
When it comes to IT
budgeting, Ontech takes a collaborative, team-based approach with inside techs.
IT budgeting is most helpful once you have been an Ontech customer for over 1
year, but it might be worthwhile to work with Ontech to come up with ways to
get the most out of your budget or fund certain projects you’ve been wanting to
begin for some time now.
Four Key Budgetary Categories
At Ontech,
we break down the annual IT budgeting process into four main areas. By breaking
this complex process into four key areas, we make it easier for you to see the
big picture without losing sight of the little things than can make a big
impact overall.
These are
the four categories we break down in an IT budget:
Hardware
and licensing
Cloud
services
Managed
services
Hourly maintenance/project
The IT Budget Spreadsheet
Ontech’s IT Budgeting Spreadsheet
We begin
by defining all spending for the upcoming year through our IT budget
spreadsheet, time-tested and perfected over the last 15+ years.
Free IT Budget Meeting For Ontech Customers
We know
developing an annual IT budget can be difficult, but we can make it
easier. Ontech offers free IT budget
meeting for customers. Just give us a call at 262-522-8560 to schedule a time
to get started.
*If you are NOT an Ontech customer, we encourage you
to schedule a free Network
Discovery where we
can help you get a better handle on your current IT infrastructure and close
any potential security loopholes. Feel free to call our support team at
262-522-8560 with any IT budgeting questions!
Ontech
maintains detailed records for all customers, so there is no need to dig
through your old IT documents – we’ve got you covered. One less thing for you
to worry about. We keep record of:
All
software and hardware your company has in place.
Anticipated
software and hardware lifecycles along with upgrade strategies.
All
renewal periods and project fees.
We Price Shop for You
With many
different options and support levels, IT prices can be confusing. When you work
with Ontech, our dedicated account team will assist you with renewals and
answer any questions you may have about what you‘ve purchased, how it is
supported, and how much that support will cost.
We also
compare prices across platforms and providers, so you can get the lowest price
and keep your IT budget in check. Our process even pits vendors against one
another, so you get the best pricing possible.
We Help You Make the Best Hardware Decisions
From
choosing the right servers to selecting firewalls to keep your network safe,
we’ll share the inside scoop on what you need – and what you don’t.
We also
have know-how on which hardware will work seamlessly with your existing
software and which planned upgrades could cause problems down the line.
And since
we have a comprehensive list of all software in your organization, we can
cross-reference to help you avoid incompatible hardware choices. Easy, right?
It is Time to Make a Switch?
Did you
know end-of-life is near for Windows 7 and Windows Server 2008? We can
help you develop an upgrade plan that makes sense for your business.
It’s never
too late to start thinking about IT budgeting for the coming year. If you’re
ready to make a change, Ontech is here to help.
Get Started with a Network Security Assessment
If you’re in the midst of IT budgeting, a good way to “test the waters” with Ontech Systems is by scheduling a Network Security assessment.
Ontech’s IT Security
Assessment scans your network and gives you an in-depth look at network areas
that are typically the most vulnerable. We then provide you with 6
comprehensive reports that deliver all the information you need to know – right
at your fingertips.
Sign up for a network
security assessment by September 30th and save $250! Learn more or contact us
today at 262-522-8560 x2 or insidesales@ontech.com
Whether you’re running a resource intensive
software program for work, managing your email, or just surfing the web, you
want your computer to be as fast as possible. In the age of streaming and
instant gratification, even a small slowdown can be a big problem, leading to
slower performance over time.
If you purchased your Windows PC some time
ago, you’ve probably witnessed this slowdown firsthand. Your brand new
computer, once blazing fast, now just drags,
weighed down by various factors impacting performance.
Sure, you could buy a new computer, but before
you do that, try these proven ways to enhance the performance of the PC you
already have.
Tip #1 –
Add More RAM
One of the most effective ways to boost
performance on a Windows PC is to add more memory. Adding RAM will make every
program on your computer run faster and more efficiently – and this upgrade is
easier than you might think.
Adding RAM to your desktop computer or
laptop doesn’t require much more than a screwdriver to install the part, but if
you need help, ask your IT provider to install the memory for you.
Tip #2 –
Remove Unnecessary Programs
Some computers come pre-installed with
bloatware, unnecessary programs and trial packages you may or may not want to
keep. In addition to those bloatware programs, you may have installed additional
packages along the way, including software you no longer use.
Removing those programs can speed up performance
in your Windows PC so you can focus resources where you need them most. You can
access your list of installed programs through the Control Panel on your
Windows PC and from there, select which you would like to remove from the
machine.
Tip #3 –
Free Up Hard Drive Space
Most modern PC’s offer plenty of hard
drive space, but they can quickly fill up over time, especially if you’re not
saving data to the cloud. When free space begins to diminish, the
performance of your PC can suffer dramatically.
If your Windows PC is running more slowly
than it used to, check the amount of space you have available. If space is
running low, backing up large files or moving to the cloud could make a big
difference.
If you have the capacity, copying rarely
used but important files to multiple places builds
in redundancy which can help you avoid data loss.
Tip #4 –
Reboot
This is perhaps the easiest way to boost the
speed of your Windows PC. Simply rebooting can restore lost speed by freeing up
memory, clearing away temporary files and giving the computer a fresh start. Microsoft releases
updates on the second Tuesday of every month, the majority of these patches are
security related and rebooting allows for these updates to be installed.
Even if you leave your desktop or laptop
on 24/7, you should always reboot occasionally. Rebooting once a week or a couple of times a month is good for your
computer, and you should notice an increase in speed when the reboot process is
complete.
Tip #5 –
Close Some Windows
Multitasking may seem like a good idea,
but it often causes more problems than it solves. The human mind can only focus
on so many things at once, and exceeding that limit could make you less
productive instead of more.
Keeping too many windows open can also
slow down your PC, so try closing some inactive windows to boost performance
and free up resources whenever your PC starts to drag.
A
Worry-Free Approach
There are a variety of causes of computer
slowdowns and working through them one by one is generally the best way to
resolve the issue.
For a worry-free approach to desktop
management, you could keep all PC’s on your network running at peak performance
with Ontech’s Total Desktop Care.
Through this done-for-you managed service,
you can leave all PC maintenance issues to us. Ontech will be notified if your hard drive is full, if you’re
reaching maximum capacity, or if your PC needs a reboot. With Total Desktop
Care, we evaluate the performance of your Windows PCs, so you can worry less
and get more done.
Hidden Causes
of Computer Slowdowns
Some causes of computer
delays are obvious, but others are more sinister. Hidden dangers like viruses and spyware can slow your Windows PC down
to a crawl – and put your personal information and sensitive data at risk.
These hidden dangers also pose a
significant risk to your business network. A single connected computer
harboring a virus could spread the infection company-wide in a matter of
minutes, compromising the security of company and customer data.
Stop
Security Risks in Their Tracks
Security is a hot topic these days, and for
good reason. Today, there are a variety of tools available to business
users to help secure desktops and laptops across your entire network.
Security awareness training is one of the
best ways to turn your biggest security threat (computer users) into your first
line of defense.
Ontech offers comprehensive training for business
users, such as running simulated phishing scam tests to gauge cyber security
awareness throughout the company.
The accounts receivable department could,
for instance, be tested with both
legitimate and scam emails masquerading as invoices. This simple exercise can
uncover vulnerabilities while enhancing the security of your network.
For a limited
time, Ontech is waiving the set-up fee for your first security awareness
training campaign! Contact us today to learn how at 262-522-8560 x2 or insidesales@ontech.com
Alternatively, if you simply have a
troublesome desktop or laptop device on your network that’s running slower than
you’d like, just contact Ontech at info@ontech.com
We can help you determine if a hardware
upgrade is needed, if the device is infected by
a virus, or if another type of intervention is needed.
Microsoft has been a leader in the world of technology since its inception. The company has changed the way people work, lowered costs for small businesses and enterprise companies alike, and made computers more user friendly.
This year, Microsoft is making three changes its own that could alter the tech landscape once again.
Microsoft Releases Office 2019
The Microsoft Office suite of productivity products has been a mainstay of the company for decades now, but big changes are underway for 2019 and beyond. This year, Microsoft will officially launch Office 2019 – and businesses need to be ready.
If you currently use Office 365, you’ll find the newest Microsoft offering quite familiar. Like Office 365, the new Office 2019 product includes staples like Excel, Word, Visio, Project, Outlook, PowerPoint and Publisher. And like the current version of Office, the upcoming Office 2019 is designed to harness the power of the cloud, making file storage easier and allowing employees to work from anywhere.
The most distinguishing feature of Office 2019 is how it will be released. Unlike Office 365, which has experienced a series of changes since its initial release, Office 2019 has been designed as a one-time product. In 2019, businesses will need to decide if the move to Office 2019 is the best strategic decision for their company.
Microsoft Teams Replaces Skype for Business
If you’ve placed a video call to a colleague across the country, or a family member on the other side of the globe, you understand the power of Skype. Now, Microsoft is changing things again by replacing Skype for Business with Microsoft Teams.
Microsoft Teams is the long-awaited replacement product for Skype for Business, and the new release includes a number of corporate-friendly features. On October 1, 2018, Microsoft officially announced that new customers with fewer than 500 seats would no longer receive Skype for Business as part of the Office 365 product line.
In 2019, the replacement of Skype for Business with the new Microsoft Teams will finally be complete. Unlike Skype, Microsoft Teams has been designed from the ground up with business users in mind, incorporating a host of powerful features to make collaboration and file sharing easier. By harnessing the power of cloud computing, Microsoft Teams has designed a single platform that businesses should find very useful.
The new Microsoft Teams product includes an easy to use chat app, as well as all the capabilities of Office 365 and Slack. Businesses looking for a reason to upgrade should find this combination quite compelling.
Contact Ontech at 262-522-8560 for more information on available onsite user training for your company.
Microsoft to Rebuild Edge with Chrome Engine
While Microsoft has long been a leader in operating systems and server software, the company has not seen the same success with its browser products.
Some older versions of Microsoft’s Internet Explorer browser were plagued by security issues and glitch performance, and the company saw a steady decline in market share as newcomers like Mozilla’s Firefox and Google’s Chrome came on the scene.
The old Internet Explorer eventually gave way to a new browser dubbed Edge, but the new product suffered from many of the same issues. Now, Microsoft is rebuilding it using the same open-source software that powers Google Chrome and they’re even bringing it to Mac devices.
The rise of open-source software has been a major story over the past couple of years, and the retooling of the Edge browser is just the latest example. While Microsoft Edge isn’t going away, if you already use the browser, you’ll notice that websites display more consistently after this under-the-hood change.
For Chrome users, all of these changes also mean that the browser engine that powers Chrome will get better on Windows which is part of Microsoft’s continued effort to make the web a better place for everyone.
As fast paced as technology is, we understand updates like these can feel cumbersome and at times confusing.
Whether you have questions about Microsoft’s products or any other IT related issue, contact our support team online or call us at 262-522-8560. Ontech Systems is dedicated to the success of your business, and we are always here to help.
Whether hiring a single employee or staffing up for the busiest time of year, onboarding new team members can be challenging.
And when it comes to IT, bringing on new hires or outside consultants requires the right training materials and documentation. Without proper documentation, even a highly experienced technician would struggle to navigate the inner workings of your network.
In the event of a disaster, lack of documentation could increase the length of downtime your business experiences – a single mistake could escalate into major issues when employees don’t have accurate documentation to rely on.
The Benefits of Documentation
To put it simply, the right documentation gives you options when something unexpected happens.
A Reliable Fallback Plan: Imagine, for instance, your senior IT person is sick, or out of town. With proper documentation, you could call in a junior staffer or outside IT consultant to perform their duties and keep your network infrastructure running smoothly.
Training New IT Staff: Documentation can also be your best friend when it comes to training new members of the IT team. In a perfect world, your senior staff would have plenty of time to train new coworkers and still do their own jobs, but that’s not always possible. Having documentation on hand makes training easier and fills in the gaps for new hires.
Ready for Disaster: Most of all, documentation is critical when disaster strikes. Whether that disaster is natural or man-made, thorough and complete documentation makes it possible to quickly resume operations without excessive downtime.
When Was the Last Time Your Documentation Was Verified?
Chances are, you have some documentation on hand – few companies could run without user manuals, employee handbooks and the like. But when was the last time you verified and updated your documentation?
If your business processes have changed or your software has been upgraded, the documentation you are maintaining could be dangerously out of date.
But before you verify and begin to update your records, take a look at what documentation entails. The term documentation is broad, but in the information technology field, it encompasses a variety of business-critical data, such as:
Login information for your firewalls, switches, servers and other business-critical infrastructure.
Software licensing, including expiration dates.
Agreements for extended support on out-of-warranty hardware and end-of-life software.
Phone numbers for vendors, consultants and others whose help may be needed in the event of a disaster.
A phone tree for your management team, IT staff and other critical workers.
How Often Should You Update Documentation?
If you haven’t updated your documentation recently, you could be putting your business at risk.
It is recommended that you update your documentation each time you upgrade operating systems or switch to a new type of software. This updating process may seem like a low priority, but it could actually be a lifeline for you one day.
Ontech Can Fill in the Gaps
If your existing IT company has never mentioned documentation or your internal IT staff needs assistance, Ontech Systems can support your business as an outside IT consultant or as an extension of your internal IT department.
We make it a priority to keep our customers’ documentation up to date and we recommend that all businesses update and verify their documentation at minimum every six months.
Safeguarding Your Documentation
Since documentation can contain sensitive network information, it’s important that key staff members within the company have access to it – and also that others don’t.
Access should be limited only to those who truly need it.
If you are an existing Ontech Systems customer, we encourage you to ask your primary technician to verify the last time your documentation has been updated.
If you can’t verify the last time your IT documentation has been updated…or if you’re not sure whether IT documentation exists within your organization, contact us at 262-522-8560.
As 2017 comes to a close, we’re sharing the 10 most popular tech tips from the Ontech Systems blog that generated the most interest and readership.
These tips include everything from scary facts about smartphone addiction to what you need to know about OneNote for Business.
We’ll be covering:
15 BYOD Statistics that May Surprise You
OneNote for Business: How to Stay Organized & Productive in the Workplace
5 Reasons to Upgrade to Windows Server 2016
5 Startling Statistics About Data Backup and Recovery
7 Password Do’s & Don’ts: The Worst Password Mistakes & How to Fix Them
7 Scary Facts About Smartphone Addiction: Are YOU a Mobile Zombie?
Is it better to Keep IT In-House or Outsource?
5 Ways to Get Rid of Spam Once and For All
OneDrive Cloud Storage: 7 Things You Need to Know
Detox and Declutter Your Digital Life in 5 Easy Steps
We know you’re busy this time of year, so let’s dive into each of the top 10 tech tips in ascending order.
1) 15 BYOD Statistics that May Surprise You
The “bring your own device” (BYOD) trend has significantly grown throughout recent years – and it’s no wonder. This blog post in particular likely gained traction due to shocking statistics like “businesses gain a whopping 240 extra hours of work per year when they implement BYOD in the workplace”.
But there’s also a dark side when it comes to BYOD – 80% of BYOD is unmanaged, leaving most businesses wide open and vulnerable to cyber security attacks.
Whether you’ve already integrated the bring your own device trend into your workplace or you’ve been on the fence, check out this popular post on BYOD statistics to understand the pros and cons of adopting BYOD into your workplace – and how to avoid putting your business at risk.
2) OneNote for Business: How to Stay Organized & Productive in the Workplace
If you’re a Microsoft user, you’re probably already familiar with OneNote. Maybe you’re even using it as your digital notebook. But the truth is, OneNote is so much more.
There’s a lot of information floating around about OneNote, but it’s not easy to find everything in one place. That’s what we’ve done with this post on OneNote for business and it’s one of the reasons this article has spread like wildfire.
We’ve covered what you need to know about OneNote from A to Z – collaborating on ideas with co-workers, project management with OneNote, security aspects, and a few interesting facts most people don’t know about this popular productivity tool.
If your business still running Windows Server 2003, it’s critical to upgrade your server or move to the cloud today.
With the introduction of Windows Server 2016, Microsoft will never again release an update or security patch for Windows Server 2003. This presents a massive opportunity for hackers to infiltrate your network. Security aside, Windows Server 2016 introduces a lot of great new features you’ll want to check out right here.
4) 5 Startling Statistics About Data Backup and Recovery
Data backup and recovery is always a topic of discussion when we meet with businesses throughout Southeastern Wisconsin. We often find they have a false sense of security and assume that just because they have a backup method in place, they have their bases covered. But in reality, if you don’t regularly test your backup, it could fail…or worse – not back up your data at all.
To spread awareness about the importance of this topic, we created this post as the first in a 5-part series about data backup and recovery.
We kicked off the series with startling statistics to encourage businesses of all sizes to take this topic seriously and give their backup method another look.
Out in the field, our techs see a lot of scary situations that could otherwise have been prevented with a solid data backup and recovery plan. Check out these startling statistics for yourself and don’t hope for the best – plan for the worst.
5) 7 Password Do’s and Don’ts: The Worst Password Mistakes and How to Fix Them
While passwords are an annoyance to those that need to remember them, they can also be a major security risk to businesses.
This blog post provides you with some easy tips to remember a secure password along with a few nifty tools so you never have to remember your passwords again!
Kiss your password problems goodbye!
6) 7 Scary Facts About Smartphone Addiction: Are YOU a Mobile Zombie?
Are you familiar with the term “nomophobia”? It’s a new term for smartphone addiction developed in Britain in 2008. Technically, nomophobia is the fear of being out of mobile phone contact.
Those who fall under the umbrella of this addiction check their phone up to 900 times a day. Yes, smartphone addiction is very real.
Check out these scary facts and see if you or someone you know suffers from nomophobia and see what’s really at risk.
7) Love ‘Em or Leave ‘Em: Is it Better to Keep IT In-House or Outsource?
At some point in time, the number crunchers within your organization may have evaluated whether it makes sense to have in-house IT or outsource it. IT isn’t a one-size-fits-all solution, so many businesses often end up going with a hybrid model.
There’s no getting around it – spam is synonymous with email. At some point in time, you might have wondered, why do they do it? Nobody really responds to spam anymore, right? Wrong.
Phishing attempts have increasingly become more sophisticated, fooling even the most experienced computer users. If spam is still finding a way into your inbox, find out how to stop it and take these precautionary steps to prevent it from infiltrating your inbox in the future.
9) OneDrive Cloud Storage: 7 Things You Need to Know
Many businesses are moving to cloud storage, but when it comes to OneDrive, many people have questions about certain aspects like:
10) Detox and Declutter Your Digital Life in 5 Easy Steps
Digital clutter stresses us out on a daily basis. From photos, to emails, digital accounts, passwords, and business documents – it’s endless and overwhelming.
While this post was written in the vein of Spring cleaning this past April, it’s since continued to gain traction and there’s no better time than the present to take control of your digital life. So what are you waiting for?
Most of all, thank you for being one of our valued readers. We appreciate your interest and we hope you find these tips and the newsletter articles helpful.
What it is: If you’re new to mobile device management (MDM), chances are, you’ll hear more about this BYOD (bring your own device) trend in the coming year.
Driven by an increasingly mobile-based infrastructure, the need for a solution to secure, monitor, manage and support mobile devices across a shared network was born.
Why it’s trending: In short, MDM can help your business cut costs, increase employee productivity and maintain control over data while allowing employees to use personal devices in the workplace.
Since employees can use their own devices, businesses save on equipment costs like PC’s, laptops and software updates.
In terms of employee productivity, rather than feeling tied down to a desk, employees can work from anywhere and have access to important files – when and where they need them.
2) Desktop Monitoring
What it is:Let’s face it, most businesses can’t say with 100% certainty that all employees stay on top of antivirus updates, critical software updates and keep their computers free from spyware.
Desktop Monitoring is a managed service that quietly monitors and repairs common problems so employees can stay productive and avoid those annoying time-sucking computer problems.
Why it’s trending:
This unobtrusive solution monitors computers and immediately notifies IT staff when there are critical (or not so critical) issues.
Antivirus is included – desktop monitoring does not slow down the computer.
IT techs can easily remote into the workspace to save money on travel charges.
If a virus infects a computer, techs take care of it before it infects your entire network.
3) 24/7 On-Demand IT Support
What it is: Otherwise known as an IT service desk, through this managed service, businesses receive immediate IT support when and where they need it, 24/7. Working late? Early? Weekends?
Anytime you run into a technical problem, simply pick up the phone and you’ll be speaking with a seasoned technician with a minimum of two-years’ experience resolving application, desktop and network-level issues.
From PC and network troubleshooting, virus and spyware removal, to file and folder restores, immediate assistance is just a phone call away.
Why it’s trending: This service provides a cost effective solution to scheduling a formal service call with a tech. No problem is too small and each time a user calls the service desk, a technician automatically sees the unique customer profile so staff can quickly get into correcting the problems rather than being bogged down by answering questions to confirm their identity. It’s instant, hassle-free IT support when you need it most.
4) Server Care
What it is: Server Care makes it possible to prolong the life of a server by proactively performing preventative maintenance on a 24/7 basis.
Why it’s trending:
In addition to automatic monitoring, technicians personally monitor the server weekly. If they find anything of concern, the issue is immediately resolved.
Antivirus is included for the server.
No need for travel charges – if a problem arises, a tech will fix the issue remotely and escalate the response as necessary.
5) Business Continuity
What it is:Business continuity is designed to quickly revive your business network and have employees productive again in almost no time. It automatically backs up important data as frequently as every 15 minutes. If there is a problem, files can be restored in about 30 minutes.
Why it’s trending: If a small business can’t resume operations within 10 days following a natural disaster, it probably won’t survive.
Rather than risking losing billing and inventory records, customer lists, and other vital data, organizations are turning to business continuity solutions to get back to business – fast!
Businesses required to comply with data backup HIPAA are increasingly relying on business continuity to keep them in compliance with HIPAA’s rigid data backup and retrieval standards.
How Can These Services Help Your Business Thrive?
Have questions on any of the services above? Ontech Systems can implement any of these services into your business with minimal disruption to your daily workflow. Contact us to learn more.
To get expert recommendations and have one of our highly qualified techs evaluate your network, request a free network discovery where we answer all your technical questions and concerns.
There is absolutely NO cost, NO obligation and NO commitment required.
Your network discovery will include an audit of your current network, infrastructure, server(s), PC’s, backup, security performance and reliability, followed by a non-technical Q&A Session with our Network Consultant.
Considering managed services vs. in-house IT management? Get the pros and cons here. For technology questions or any other inquiry, please contact our office by email or by phone at (262) 522-8560.
We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!
For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.
Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.
Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.
We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!
Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.
If you are looking for help with any of your IT needs, look no further! Call them TODAY!
My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.
Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.
In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!
Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!
I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.
Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.
Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.
I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.
Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!
My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!
Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!
We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers.
Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
As a customer, I am pleased with Ontech's commitment to answering our questions and assisting my team. They are a solutions provider and always make sure we are taken care of -- no matter how general or specific our needs are.
OnTech has been very flexible in meeting our technology needs and has been a great resource for the smallest of technical questions all the way to strategic questions around security and future tech investments.
Since OnTech Systems originally updated our network services, they have worked with our team to maintain our critical data communications. In the rare circumstance we have had any challenges, the OnTech team has been very responsive.
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers.
Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
Scott Schepp does an amazing job for us. He is constantly checking on things for us and keeping things up to date. When we have a problem he is very responsive and ready to get us up and running very quickly. We definitely appreciate that very much. Scott makes our jobs much easier as we know he is always there to help. Having that support is imperative for our Company! We have had IT techs in the past and they do not even compare to what Scott does for us!
Scott Schepp does an amazing job for us. He is constantly checking on things for us and keeping things up to date. When we have a problem he is very responsive and ready to get us up and running very quickly. We definitely appreciate that very much. Scott makes our jobs much easier as we know he is always there to help. Having that support is imperative for our Company! We have had IT techs in the past and they do not even compare to what Scott does for us!
Rich
22:05 03 Jul 19
Great Customer Service and Response Time to any Issues.
Ane Ohm
20:49 21 Jun 19
OnTech has been very flexible in meeting our technology needs and has been a great resource for the smallest of technical questions all the way to strategic questions around security and future tech investments.
Morgan Plagenz
19:41 21 Jun 19
As a customer, I am pleased with Ontech's commitment to answering our questions and assisting my team. They are a solutions provider and always make sure we are taken care of -- no matter how general or specific our needs are.
dan flaschberger
15:17 21 Jun 19
Since OnTech Systems originally updated our network services, they have worked with our team to maintain our critical data communications. In the rare circumstance we have had any challenges, the OnTech team has been very responsive.
Tiarra Detert
19:34 20 Jun 19
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers. Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
Tiarra Detert
19:34 20 Jun 19
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers. Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
Bryan Clark
13:30 16 May 19
Excellent service, tech support goes above and beyond the call of duty.
khaled Salem
22:26 15 May 19
Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.
khaled Salem
22:26 15 May 19
Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.
Kelli Feucht
13:55 21 Aug 18
We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.
Boyd Hunter
19:17 14 Aug 18
Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!
Stephanie Padiasek
13:31 10 Aug 18
My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!
Michael Steck
13:15 09 Aug 18
Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!
Don Melnikoff
21:16 08 Aug 18
I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.
Blue Chip
20:52 08 Aug 18
Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.
Cindy Katzke
22:03 07 Aug 18
Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!
Linda Vanden Heuvel
18:36 07 Aug 18
Great place! I completely trust this company. I highly recommend.
Bryan Meech
15:50 07 Aug 18
My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!
Ryan Hetzel
14:37 07 Aug 18
Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.
Trudy Gebhard
13:58 07 Aug 18
I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.
Sean Luedke
04:15 17 Feb 17
For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.
Mary Sylvester
20:40 08 Feb 17
We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!
Sue Schoedel
20:33 07 Feb 17
Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.
dan flaschberger
18:43 03 Feb 17
Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.
Mary Helbick
20:52 31 Jan 17
We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.If you are looking for help with any of your IT needs, look no further! Call them TODAY!
Driven by an increasingly mobile-based infrastructure, the need for a solution to secure, monitor, manage and support mobile devices across a shared network was born.
What it is: 
