Solve Common IT Issues Faster

If your business already utilizes IT help desk services, you know what a time saver it is. But if you’re not familiar with this particular service, you might make the assumption that it’s primarily live chat or for enterprise businesses only.

Ontech’s help desk services are popular with businesses of all sizes. That’s why this service is included in our Advanced and Complete managed service bundles. Help desk support can be provided via phone call, email or chat. With a 1-2 minute response time (often shorter) and a dedicated support number, you won’t be wasting your valuable time on hold. You’ll get 24×7 support quickly when you need it most!

Where is help desk support based out of?

Support is always based in the United States, although there is a more economical option available for support based out of Brazil or India.

What do IT Help Desk services cover?

Help desk fully supports all desktop related issues such as user or printing issues, remote connection, password reset, system lockout and more.

What businesses benefit most from Help Desk services?

While business of all sizes can benefit, this service is great for those who want a fixed fee or need support for everything from server to user – all for one monthly fixed cost. Fees are structured as pay per user, so you can have a unique number of seats for your business, depending on your needs.

Enterprise level businesses love that the service can be branded to their organization where caller ID reflects the name of the business. For years, Ontech’s IT help desk has supported 24×7 facilities such as police and emergency departments as well as remote users and local staff with great success.