1) Mobile Device Management (MDM)
What it is: If you’re new to mobile device management (MDM), chances are, you’ll hear more about this BYOD (bring your own device) trend in the coming year.
Driven by an increasingly mobile-based infrastructure, the need for a solution to secure, monitor, manage and support mobile devices across a shared network was born.
Why it’s trending: In short, MDM can help your business cut costs, increase employee productivity and maintain control over data while allowing employees to use personal devices in the workplace.
Since employees can use their own devices, businesses save on equipment costs like PC’s, laptops and software updates.
In terms of employee productivity, rather than feeling tied down to a desk, employees can work from anywhere and have access to important files – when and where they need them.
2) Desktop Monitoring
What it is: Let’s face it, most businesses can’t say with 100% certainty that all employees stay on top of antivirus updates, critical software updates and keep their computers free from spyware.
Desktop Monitoring is a managed service that quietly monitors and repairs common problems so employees can stay productive and avoid those annoying time-sucking computer problems.
Why it’s trending:
- This unobtrusive solution monitors computers and immediately notifies IT staff when there are critical (or not so critical) issues.
- Antivirus is included – desktop monitoring does not slow down the computer.
- IT techs can easily remote into the workspace to save money on travel charges.
- If a virus infects a computer, techs take care of it before it infects your entire network.
3) 24/7 On-Demand IT Support
What it is: Otherwise known as an IT service desk, through this managed service, businesses receive immediate IT support when and where they need it, 24/7. Working late? Early? Weekends?
Anytime you run into a technical problem, simply pick up the phone and you’ll be speaking with a seasoned technician with a minimum of two-years’ experience resolving application, desktop and network-level issues.
From PC and network troubleshooting, virus and spyware removal, to file and folder restores, immediate assistance is just a phone call away.
Why it’s trending: This service provides a cost effective solution to scheduling a formal service call with a tech. No problem is too small and each time a user calls the service desk, a technician automatically sees the unique customer profile so staff can quickly get into correcting the problems rather than being bogged down by answering questions to confirm their identity. It’s instant, hassle-free IT support when you need it most.
4) Server Care
What it is: Server Care makes it possible to prolong the life of a server by proactively performing preventative maintenance on a 24/7 basis.
Why it’s trending:
- In addition to automatic monitoring, technicians personally monitor the server weekly. If they find anything of concern, the issue is immediately resolved.
- Antivirus is included for the server.
- No need for travel charges – if a problem arises, a tech will fix the issue remotely and escalate the response as necessary.
5) Business Continuity
What it is: Business continuity is designed to quickly revive your business network and have employees productive again in almost no time. It automatically backs up important data as frequently as every 15 minutes. If there is a problem, files can be restored in about 30 minutes.
Why it’s trending: If a small business can’t resume operations within 10 days following a natural disaster, it probably won’t survive.
Rather than risking losing billing and inventory records, customer lists, and other vital data, organizations are turning to business continuity solutions to get back to business – fast!
Businesses required to comply with data backup HIPAA are increasingly relying on business continuity to keep them in compliance with HIPAA’s rigid data backup and retrieval standards.
How Can These Services Help Your Business Thrive?
Have questions on any of the services above? Ontech Systems can implement any of these services into your business with minimal disruption to your daily workflow. Contact us to learn more.
To get expert recommendations and have one of our highly qualified techs evaluate your network, request a free network discovery where we answer all your technical questions and concerns.
There is absolutely NO cost, NO obligation and NO commitment required.
Your network discovery will include an audit of your current network, infrastructure, server(s), PC’s, backup, security performance and reliability, followed by a non-technical Q&A Session with our Network Consultant.
Considering managed services vs. in-house IT management? Get the pros and cons here. For technology questions or any other inquiry, please contact our office by email or by phone at (262) 522-8560.