FAST, RESPONSIVE, EXPERT ENTERPRISE IT SUPPORT
Enterprise IT Solutions
Since 2004, Ontech Systems has provided large, enterprise level clients in Southeast Wisconsin with an extremely high level of IT support & customer service. We understand the challenges facing local CIO’s, network administrators, and their teams. Our ability to provide technical resources with training and certifications on the latest solutions can help you and your team reach increasing IT demands.
One of the best places to begin is with a Security Assessment that can provide you with the tools and up to date information to protect your network from a security breach – whether it be internal or external. After a Security Assessment, you can comfortably prioritize the remedy of security threats, determine a budget, create a plan, and take action.
Ontech provides managed service solutions to our larger enterprise accounts as a package or a la carte.
Ontech Systems provides a SLA backed help desk through our US based network operations center.
Ontech’s security team can provide you with project based services or consistent managed security.
Ontech Systems can support your enterprise IT support needs on a project basis or by working in tandem with your internal IT staff.
flexible, customized IT solutions
Enterprise IT Support Options
Hourly IT & Project Support
The needs of our larger, enterprise level accounts primarily revolve around the ability to assist in a project, a specific time, provide coverage for vacations, or even training for your internal staff so you can manage your implemented solutions moving forward.
Ontech provides a dedicated Account Manager, Senior Sales Engineer, Dedicated Project manager, and dedicated technicians with skills, experience, and certifications to address the upcoming project. Our local service team and NOC 24×7 support allow us to adapt to your schedules and service windows that are critical to maintain business uptime. Some common projects include, but are not limited to:
- Microsoft Office 365 Email & Application migrations
- Microsoft Azure
- Network Security Solutions, Assessments & Audits
- Servers: Upgrades, Virtualization, Hosted and On Premise, SAN deployments
- Infrastructure: Firewalls, Site-to-Site Connectivity, Switches, Wireless Deployments
- Business Continuity and Disaster Recovery
- Project Engineering, Concept Design, & Training
- Plus many more
Contact us to discuss your needs, goals, expectations for your upcoming project.
Co-managed IT Support
In-house IT is common among larger enterprise level businesses. With in-house IT staff, you can deal with emergencies when they arise and technicians are under your own direction.
But due to time constraints and the rapid pace at which technology changes, at times it makes sense to partner with an outsourced IT provider.
Ontech is available to fill in the gap and work in tandem with your internal IT staff. We can be involved as little or as much as you’d like.
We build the project and scope around your internal IT team and we are available to assist with special projects in any capacity you see fit.
Whether you need to supplement in-house IT support, get assistance with a specialized IT solution or better utilize managed IT and security services in your business, a quick 10 minute call is all it takes to see if Ontech is a good fit.
Enterprise Managed Services
Managed services allow businesses to have consistent and predictable monthly IT costs, while at the same time, exceptional service through our Remote Monitoring & Management (RMM) tools.
Some of our clients rely completely on our NOC and managed service model. Others combine the benefits of our managed services along with their local onsite technicians to incorporate a hybrid service approach to manage their IT needs.
Managed services and the tools provided have allowed Ontech to support clients not only in SE Wisconsin, but also across the globe. As your business leans more toward mobility and data is stored in various locations, our managed service offerings allow us to effectively provide the level of support that your business demands.
Our service offerings include:
- 24×7 coverage and support on all devices of your network
- Global Help Desk: 24×7, Business Hours, and off hours options available
- Mobile Device Management Solutions
- Plus many more…
Contact a local account manager today to discuss the various plans and options available in our managed Services portfolio. Let us know how we can best assist you.
Enterprise Help Desk
We provide clients with on-demand support on a 24/7 per user basis through our help desk which offers a consistent monthly cost per user, no matter what time or where they are in the world.
Knowledgeable, High Quality 24/7 Support
For years, we have provided 24/7 support to facilities, police and emergency departments, remote users, and local staff with great success. Help desk support includes a dedicated phone number, email, and chat.
Our help desk team is able to provide your business with the documentation, communication, reporting, and resolution time needed to manage your user needs so you can focus on other high level network tasks.
Contact a local account manager today to discuss how we can best assist you.
“The most responsive, knowledgeable, and efficient IT systems company we have worked with. Ontech set our clinics up with a great system for moving forward with the ever changing healthcare environment and have given excellent support for every aspect of our IT platform. Thank you Ontech!!”
– JC, The Bridge Health Clinics & Research Centers, Inc.
“If you need effective and prompt network and computer based services, the answer to your needs is Ontech Systems. No matter how big or small the problem, a call to Ontech means that help is on the way! Costs are reasonable. Technicians are friendly. Problems solved!”
-LV, Vanden Huevel & Dineen
Managed IT Security
Meet the Changing Compliance Needs in Your Industry
Due to changing requirements in healthcare, specialized manufacturing & design, law & finance, government, nonprofit, and the public sector, the demand for consistent 24/7 management and monitoring of network events, logs, and potential breaches is increasing.
The ability to stop a breach or security threat before it happens or before it becomes a larger problem can give you a hard to find advantage in the wide world of network security.
Our managed security service can provide you with the reporting, documentation, and preventive measured need to meet the changing demands of compliance in your industry.
The need to proactively understand your network and the inherent risks has become a valuable tool for many clients. On a one-time or regular basis, our security team can conduct a Network Security Assessment.
The information gathered and reported in a Security Assessment can provide you with the tools and up to date information to protect your network from a security breach – whether it be internal or external. After a Security Assessment, you can comfortably prioritize the remedy of security threats, determine a budget, create a plan, and take action.
Contact a representative from our security team today to discuss the Security Assessment in further detail.
We Know the Complexities of Your Network
Our team of technicians and installers has a foundation in networking.
This allows them to understand the complexities of your network and provide a secure foundation to manage the network traffic properly so you have a great VoIP experience.
Our VoIP team understands the entire process and is committed to delivering a simple migration to a new VoIP system. Contact an account manager to schedule a Free VoIP Assessment and Evaluation today!
Our service teams practice industry standards and put a high focus on documentation to keep you informed and up to date. Ontech also provides project management, sales engineering, and VCIO services through our highly skilled technical department.
Our goal is to ensure that enterprise clients have thorough management of their network and we have the latest skills and certifications to design, maintain, troubleshoot and upgrade networks of all sizes.
“As our company has grown over the years, the Ontech staff has exceedingly met our needs and demands and helped us navigate through the evolving, and sometimes challenging, IT world.”
– SP, Cities and Villages Mutual Insurance Companies
Your Enterprise IT Expert
Secure your business email now – don’t become another statistic.
Why Ontech Systems?
- Communication skills – We focus on documentation to keep you informed and up to date.
- Response time – You’ll get a phone call/email within an hour during normal business hours.
- Pro-active approach – We’re not a break/fix firm. We take into consideration your company’s growth outlook as well.
- No long term contract – We don’t lock our clients into long-term contracts. If you’re not happy with our services, simply let us know.
Identify Hidden Security Loopholes in Your Network
For an 100% complementary audit of your current network, infrastructure, server(s), PC’s, backup, security performance, reliability and a Q&A session with our network consultant, register for a Free Network Discovery.