Managed IT Services - Better Support & Transparency

Are Managed Services Right for Your Business?

Overburdened IT staff?
Lack of employee knowledge and experience for certain IT tasks?
Little to no time to think about your IT infrastructure?

Why have your internal IT team handle tasks they have little expertise or experience in like migrating to Office 365 when it can be expertly handled by a managed service provider?

Call 262-293-9952

Better Support & Complete Transparency

If you’re new to managed services, you may not realize the support offered from one managed service provider to the next is not apples to apples.

Some providers support managed services through a small staff of 3-4 people. This scenario, while common in the Milwaukee area, is not ideal in a crisis situation where 100 employees need support simultaneously.

At Ontech Systems, we create custom solutions based on your specific managed IT service needs. We’re not a one-size-fits-all solution.

Ontech offers a wide range of managed IT options – from 24/7 support to a set number of hours each month.

Since 2004, Ontech Systems has provided managed services to businesses through Southeast Wisconsin. Throughout that time, we have maintained 98% of our clients – one of the highest client retention rates in our industry.

Contact us online or by phone at 262-293-9952 to learn about our response times, what you’d need to host, and to see if we’re a good fit. No pressure – no obligation. Our emphasis is on high quality service, not high pressure sales.

Managed Service Solutions

Ontech’s managed IT solutions are ideal for businesses who prefer fixed, predictable billing for IT services. The following services allow you to effectively budget and forecast for fluctuating IT expenses.

Mobile device management (MDM)
Managed remote monitoring & maintenance
Business continuity & data recovery
Managed cloud services
Managed network security
Help desk – SLA backed 24/7 support

Managed services can help your business minimize technical issues through ongoing network monitoring and management.

For many people, managed services are not synonymous with security, but the truth is, it is possible to minimize security risks through managed services.

With managed IT services, if problems do arise, they’re dealt with quickly through systems like our on-demand, live IT support Help Desk which are already in place to resolve the issue. Below is a summary of the managed services we provide for Milwaukee area businesses.

Keegan Bolstad – Senior Account Manager

Khaled Salem – Account Manager

Why Ontech Systems?

A PROVEN RECORD OF SUCCESS

For close to 15 years, Ontech Systems has helped southeast Wisconsin municipalities achieve a stable, efficient, and streamlined network while meeting and exceeding the necessary government compliance regulations.

CLEAR COMMUNICATION

We speak a language you can understand and our techs are very accommodating towards staff.

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1-HOUR RESPONSE TIME

You’ll get a phone call/email within an hour during normal business hours.

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PRO-ACTIVE APPROACH

We’re not a break/fix firm. We take into consideration your company’s growth outlook as well.

NO LONG-TERM CONTRACT

We don’t lock our clients into long-term contracts. If you’re not happy with our services, simply let us know

Customer Reviews

Great Customer Service and Response Time to any Issues.

Rich

22:05 03 Jul 19

OnTech has been very flexible in meeting our technology needs and has been a great resource for the smallest of technical questions all the way to strategic questions around security and future tech investments.read more

Ane Ohm

20:49 21 Jun 19

As a customer, I am pleased with Ontech's commitment to answering our questions and assisting my team. They are a solutions provider and always make sure we are taken care of -- no matter how general or specific our needs are.read more

Morgan Plagenz

19:41 21 Jun 19

Since OnTech Systems originally updated our network services, they have worked with our team to maintain our critical data communications. In the rare circumstance we have had any challenges, the OnTech team has been very responsive.read more

dan flaschberger

15:17 21 Jun 19

I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers. Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.read more

Tiarra Detert

19:34 20 Jun 19

Tiarra Detert

19:34 20 Jun 19

Excellent service, tech support goes above and beyond the call of duty.

Bryan Clark

13:30 16 May 19

Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.

khaled Salem

22:26 15 May 19

Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.

khaled Salem

22:26 15 May 19

We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.read more

Kelli Feucht

13:55 21 Aug 18

Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!read more

Boyd Hunter

19:17 14 Aug 18

My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!read more

Stephanie Padiasek

13:31 10 Aug 18

Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!read more

Michael Steck

13:15 09 Aug 18

I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.read more

Don Melnikoff

21:16 08 Aug 18

Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.read more

Blue Chip

20:52 08 Aug 18

Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!read more

Cindy Katzke

22:03 07 Aug 18

Great place! I completely trust this company. I highly recommend.

Linda Vanden Heuvel

18:36 07 Aug 18

My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!read more

Bryan Meech

15:50 07 Aug 18

Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.read more

Ryan Hetzel

14:37 07 Aug 18

I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.read more

Trudy Gebhard

13:58 07 Aug 18

For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.read more

Sean Luedke

04:15 17 Feb 17

We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!read more

Mary Sylvester

20:40 08 Feb 17

Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.read more

Sue Schoedel

20:33 07 Feb 17

Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.read more

dan flaschberger

18:43 03 Feb 17

We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.If you are looking for help with any of your IT needs, look no further! Call them TODAY!read more

Mary Helbick

20:52 31 Jan 17

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Ready To Talk Managed Services?

A quick 10-minute call is all it takes to see if we’re a good fit. If we aren’t for whatever reason, we’ll point you in the right direction.

Call 262-522-8560

Serving Southeast Wisconsin Since 2004

Mark Dohnal – President, Mike Piotrowski – Owner

About Ontech Systems

Ontech specializes in managed services, network related projects, hourly IT support, and hardware and licensing and provides IT support and consulting to all of the Greater Milwaukee area. Our dedicated Account Teams will design a plan to help your municipality achieve your upcoming IT goals.

Managed Services Guides, Solutions, and Support