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Hi Mike and Mark,
I am a firm believer of when a job is done well and exceeds expectations, that acknowledgment should be made to recognize the individual(s) responsible for this!!
We identified a network connection issue that was randomly happening in April. Scott did some investigation and determined it could be a possible server issue. We continued to troubleshoot the issues that were happening, and agreed that we need to replace the servers. Within a matter of two weeks, we discussed our options, included disaster recovery components that needed to be built into the server, along with installing Vault to replace our current back-up solution, Mark came and presented this in English to the owner, and as of Monday, June 16, we have a completely functioning server.
As a customer, you always expect the best of what you are going to be paying for, however, when it comes to computers to be integrated into an existing active environment and add the factor of Scott not being familiar with our agency management software, I had a few doubts of functionality etc. To our entire agency’s surprise, we did not have one urgent issue with our systems and the transition went flawlessly. This is due to Mark and Scott’s time spent with me discussing our needs, and also their high level of knowledge in their respective fields. Jared has done a great job so far with Vault and we look forward to that project being finalized in the next few days.
Everyone involved has been a pleasure to work with and I appreciate their patience dealing with my million questions during this process. I just wanted to pass on these good words about your employees and I know Scott spends a ton of his personal time working on our issues, and although I don’t expect that, it makes solutions come about much quicker and for that we thank him!!!
Craig has already given your company out as a reference, so thanks again and we look forward to our continued relationship!
Ontech has been our single source for network and server support, IT budgeting, and project planning for nearly 10 years. Ontech’s consultants are attentive to our needs, communicative, and always available when we need them. They make us feel like we are their only account, which is wonderful!
As our company has grown over the years, the Ontech staff has exceedingly met our needs and demands and helped us navigate through the evolving, and sometimes challenging, IT world.
As a very small office of only three people, what is most important to ACEA is the trust and confidence in a company we would use for our technology needs as a compliment to the customer service our business provides.
Ontech understood this from the get-go and has worked diligently with us to build that trust and confidence to become our total-technology provider. And that is the fact – the trust was built because of Ontech’s committed group of professionals, their knowledge of the field and willingness to listen and make the best recommendations for our technology needs – from hardware to clouds
Ontech is always very responsive whenever something does happen and we need help right away; they listen to what we are experiencing as the issue and appreciate our perspective in assigning it the priority attention as needed. They are cognizant of every business’ need to contain costs.
We really enjoy Ontech’s quarterly health-check visit to our office. It is an excellent way for us to ask questions, keep our pulse on issues “before” they happen and stay abreast of possible new technology/products and many other ways to help us reduce cost. License renewals are also streamlined because of the relationship we have built in the last decade.
Lastly, we really enjoy the newsletter and being informed about new developments in the technology platform that we wouldn’t necessarily know about in our business environment.
It is always a pleasure to be called as a reference; who doesn’t love to be able to be honest in their praise of a solid, well-run company with the kind of leadership the best business relationships are built from.
With the entire IT world getting more complicated we knew we would need more support from Ontech and haven’t been disappointed. We have been using them as our consultants since they opened for business and continue to be impressed with their knowledge and quick response to our issues. They have someone in their support group to help with anything we come up with, including our manufacturing/accounting software. When our system goes down for any reason, they are able to help us get back up and running. I would (and have) recommended them to anyone looking for a great IT consultant company!
Since 2010, Ontech Systems has been providing computer consulting and technical support to the Village of Hales Corners. We were attracted to Ontech because of their experience and expertise in working with smaller municipalities. Ontech has provided the village with cost effective and reliable solutions that have met or exceeded our IT needs. If a hardware or software problem occurs, their capable technical support staff responds in a timely manner and rapidly resolves the issue.
Ontech Systems, Inc. has been one of the best service provider decisions we have made as a small business. In the past 5 years we have reviewed many of our supplier and vendor relationships, and our relationship with Ontech has been one of the very few we have decided to keep without hesitation.
The reasons for this decision are expertise, price, service and most of all TRUST. Our interactions with Ontech, specifically with Kevin, Mark, and Mike, have been a partnership where they work with us to provide solutions that fit our business model and needs, not just what would benefit them financially. In fact, many times our best option as a small business is not the most expensive one.
In addition, we are in a business where our members are high level Manufacturing Executives who work long and non-traditional hours making it necessary for us to be operating 24/7. Ontech is with us every step of the way responding to our issues in a timely and professional manner causing us little to no downtime.
Ontech Systems, Inc was and is unquestionably the best choice for us and I would recommend them whole heartedly to any family member, friend or business colleague.
If you need effective and prompt network and computer based services, the answer to your needs is Ontech Systems. No matter how big or small the problem, a call to Ontech means that help is on the way! Costs are reasonable. Technicians are friendly. Problems solved!
My team compares our old IT to driving a covered wagon and the new IT to driving a Ferrari.