With the rapid technological advances in the last 20+ years, automation
is becoming commonplace in business. Today, repetitive business tasks are often
replaced with automated software solutions in an effort to streamline costs and
focus man hours on tasks that require critical thinking.
One such example of automation in the IT industry is remote management
and monitoring (RMM).
What is RMM?
Remote management and monitoring is a type of automation that uses the
latest technological tools to keep computer systems up to date and business
networks protected.
RMM makes it possible to automate the process of applying patches and
updates, reducing the risk of human error. In the days before RMM, these tasks
were handled manually. With the introduction of RMM, automated tools now handle
these tasks more effectively, freeing up IT staff to focus on other projects.
One of the biggest benefits of remote management and monitoring is the
ability to flag certain items. Servers are constantly producing logs, and those
logs can provide valuable information for IT staff. In the past, server logs were reviewed manually and it
was easy to miss even the most obvious red flags. RMM software searches for red flags, passing
the most critical onto the IT team or service provider.
Remote Management and Monitoring – and Compliance
When all systems are connected to a central ticketing system, reporting
is even easier and more effective. RMM provides a detailed audit trail, showing
exactly what steps were taken to resolve an issue.
HIPAA, for example, requires proof that patches and updates are
regularly completed. This audit trail can help you confirm your business is in
compliance, and that you have taken steps to prevent a recurrence.
RMM vs. Hourly
Businesses require data to operate and that data needs to be protected.
There are a variety of ways to do this, but one service isn’t necessarily
‘better’ than the other. It is more a matter of finding the best way to
identify and apply fixes in a consistent manner.
The Benefits of
RMM?
RMM has a number of advantages over the hourly model, including its
proactive nature. With RMM, services are proactive, offering real-time alerts
and ongoing monitoring. This allows for faster response times and reduces the
risk of serious damage to the network or its data.
With the hourly model, a user will report that something is wrong, or IT
will find the issue. Action is only taken once the issue is identified, which
results in a reactive process that is susceptible to human error. If an issue is missed, it could remain unresolved for
days, weeks or even months. In this way, resolution speed is more efficient
through RMM compared to hourly.
Cost Comparison
Remote management and monitoring provides a more consistent, predictable
cost, making budgeting easier, eliminating expensive surprises. With RMM, you
have a set cost based on the number of computers, firewalls, servers and other
equipment you have in place.
With the hourly model, costs fluctuate, sometimes in unpredictable ways.
Windows updates for example may take more time one month over another,
resulting in sometimes drastic cost fluctuations.
A Hybrid
Approach
A popular approach and growing trend is to use RMM for critical network
infrastructure and hourly IT support on projects. RMM can handle basic
maintenance and monitoring tasks while IT staff tackles projects like server
migrations, application setup or user training. This approach offers the best
of both worlds, combining the predictability of RMM with the custom aspect of
project work.
Remote
Monitoring and Maintenance Trends
The biggest shift in RMM is the number of tasks these automated tools
can tackle. Modern RMM tools include sophisticated scripting models, i.e. if
this happens, do that.
You can take alerts that
are already in place and automate that process response over time. And while it
takes time to build out the automation, once it is in place, you can enjoy
lower and more consistent IT costs.
If you want to streamline your IT costs through RMM, contact Ontech
Systems at 262-522-8560. We can help you develop a RMM plan so you can protect
your business, stay compliant with all applicable regulations and build a
better and more robust network.
Ready to
get started?
Call us at 262-522-8560 for a quick
10-minute chat to see if we’re a good fit or submit a request
online and let us know how we can help.
From ransomware attacks to spear phishing
designed to target decision makers and compromise intellectual property, security
threats are multiplying faster than many businesses can adapt to.
If you want to avoid becoming the next cautionary tale, it’s important to understand the risks and know how to protect yourself. The more you know about these established threats, the easier it will be to prevent them. Here are some steps you can take to enhance your security and protect your business in an increasingly unsafe online world.
1) Enable Two-Factor Authentication
If you’re relying on passwords alone to
secure your network and protect sensitive data, you are one step away from truly
securing that information. With so many widely known data breaches, there’s a good
chance some of the passwords you use are already in the wild.
This is why two-factor authentication is
such a vital part of any comprehensive security program. With two-factor
authentication, you can create an extra layer of security that builds redundancy
and offers peace of mind.
It is important to note that most, if not all online and business accounts use two-factor authentication, and implementing this strategy is not as complicated as you might think. Since most systems already have two-factor authentication built in, adding extra security is simply a matter of turning it on.
2) Close Any Accounts You’re Not Using
From the secondary email account you
thought you needed to the app that looked great but wasn’t, you probably have a
lot of extraneous programs running on your personal devices and business
network. Each one of those unused accounts is a security risk, and closing them
can lower this risk.
Start by taking inventory of all programs and accounts on your network. With this list, you can close accounts you no longer need. By removing this unnecessary data, you can reduce the risk posed by those old and frequently unsecured accounts.
3) Have Strong (and Unique) Passwords
A solid password strategy is key to online
security and identity protection, but long and complicated credentials are not
enough. If you want to protect yourself and your data, you need to make sure
your passwords are unique as well as complex.
Repeating passwords across multiple accounts and websites is a dangerous practice that is all too common in the business world. You can start by setting a good example, then implement policies that require employees to establish unique passwords for every account they create and every password-protected website they visit.
4) Password Protect Your Phone
The smartphone in your pocket is much more
than a communication device – it is a tiny computer vulnerable to attack. As
such, your phone deserves its own protection, starting with a strong password.
If you are not protecting your mobile
devices with strong passwords, you could be handing hackers the keys to the
kingdom. If just one of your mobile devices is compromised, cyber criminals
could use that access to roam the rest of your network, taking control of the
system, stealing proprietary information and even implementing a ransomware
attack.
If your organization is bring your own device (BYOD) friendly, it is critical to have a solid mobile device management plan in place. Allowing employees to use their personal devices makes sense from a business and cost standpoint, but only if those workers understand their responsibilities and take security risks seriously.
5) Be Mindful of What You Publish About Yourself and Your Business
It’s great to have a presence on social
media, but sharing too much information could put your security at risk. Be
mindful about what you publish online.
Hackers view social media as a rich source of information, and they routinely harvest that data. An resourceful hacker could use the digital clues you leave behind to guess your passwords, and if they guess correctly they could soon be roaming through your network undetected.
6) Watch What Others Are Saying
It is not just what you say about yourself
that puts your security at risk. Information shared by others, including customers
and your own employees, could also give hackers a back door into the company network.
It often starts innocently enough. A
business, proud of an employee’s achievement, might post about it online, but
that proud moment could have negative consequences depending on who is
watching.
The threat posed by third-party information is all too real. This very thing happened to one of Ontech’s clients, and within a week hackers were already spoofing the individual who was promoted by the business.
7) Integrate AI Defense for Mailboxes
Artificial intelligence can be used to protect company email accounts. Once that AI defense is fully integrated, it can monitor company email for unusual activity and suspiciously heavy traffic. If a problem is detected, the AI can notify an administrator, allowing them to take action and head off an attack. Want to implement AI into your email defense? Contact us online or call 262-522-8560 for more information.
8) Be Mindful of Your Internet Connection
Not all internet connections are the same – some are riskier than others. Never log into accounts containing sensitive information via public Wi-Fi, and pay close attention to the type of connection you are using.
9) Do Not Use Free Emails for Business
Free email may be fine for personal use, but these accounts are inappropriate and dangerous for businesses. It may be tempting to use a free email address as a secondary address but this creates a major risk for the business, so stick to business accounts while at work.
10) Watch Out for Phishing Emails
Phishing attacks take many forms, and they
have become increasingly sophisticated in recent years. You can never be too
careful. At Ontech Systems, we’ve recently seen an uptick in phishing emails
targeting QuickBooks and other accounting software.
Ultimately, the greater the level of adoption,
the more likely hackers will target users of the software program. Pay close
attention to the software you use, and always be suspicious when you receive an
email requesting personal or proprietary information.
If you have questions about how to secure
your online identity or protect your business, just contact Ontech Systems. We
can help you develop a comprehensive security plan for your business to lock
down your systems and reduce the risks posed by hackers and cyber criminals.
Ready to
get started?
Call us at 262-522-8560 for a quick
10-minute chat to see if we’re a good fit or submit a request
online and let us know how we can help.
The millennial generation is different in many ways, from its reluctance
to invest in the stock market in the wake of the Great Recession to its
preference for experience over material goods. But for businesses, there are
other, more important differences to consider.
In the next few years, the millennial generation are expected to make up
half the workforce, and their influence is growing daily. Millennials, it seems, do
everything differently, and that includes the way they work.
If you want to manage the members of this incoming generation
effectively, you need to think the way they think, and that can mean changing
the way you manage and secure your corporate network. Follow these five simple
steps and you’ll be well on your way to a millennial-friendly network.
1) Embrace the Bring Your Own Device (BYOD) Trend
Millennials love their devices, and more than 7 in 10 say the way an organization views technology influences whether they want to work there.
With businesses competing for millennial talent, a robust BYOD policy
could prove essential to retaining members of this massive generation. Aside from keeping them happy,
BYOD is great for productivity. There is compelling evidence that a well
thought out BYOD policy increases productivity.
A BYOD policy also settles the endless debate over Apple vs. Android.
Millennials have strong feelings on these matters, and allowing them to bring
their own devices is a great way to avoid feuds over competing platforms and
technologies.
2) Implement a Mobile Device Management (MDM) Plan
For millennial employees, access to mobile devices is not optional – it’s essential. If you want to create a
millennial-friendly workforce and at the same time, keep your data safe, you
need to have a mobile device management (MDM) plan in place.
Some millennials may be skeptical over the amount of privacy they will
have on their devices, so it’s important to create an MDM policy that stresses
security and privacy.
Educating your workforce on what your MDM policy is, what it covers, and
how it works can set millennial minds at ease. For example; when Ontech implemented BYOD and MDM, we brought each
employee in the manager’s office separately and showed them the portal and
exactly what Ontech can and can’t see.
In addition to a MDM plan, it’s also a good idea to lock down your
network with a secure VPN. A mobile workforce is convenient, but you can’t
afford to sacrifice security for convenience. Millennials don’t want to be
chained to their desks or trapped in their cubicles – a secure and robust VPN
gives them the freedom they need, whether they’re working from home or grabbing
a bite at the local coffee shop.
3) Put a Solid Data Backup and Business Continuity Solution in Place
According to the Federal Emergency Management Agency (FEMA), 40% of businesses that suffer a major data disaster never reopen. The loss of network data could be an existential threat. A business continuity plan to restore critical files is not only your first line of protection, it’s also the path to a more productive millennial workforce.
Ontech crafted these steps by going ‘straight to the horse’s mouth’ and
asking millennials exactly what they do and don’t like about their place of
work.
One millennial worker expressed how her paperless office suffered mightily from network outages – network-stored blueprints were often unavailable, and work ground to a halt until connectivity had been restored.
But it’s not just millennials who feel the pain, younger workers in
general are more attuned to these problems. If you want to keep your
millennials happy and productive, a reliable wireless network, robust
data backup and business continuity plan is an absolute must.
4) Make Company Tech EASY
As digital natives, most members of the millennial generation have never
known a time before computers, cell phones and other tech devices. They’ve
grown up with these devices in their pocket, and they are used to fast response
times, intuitive designs and simple operation.
If your own tech is not easy, your millennial workers could move on to
greener, more tech-friendly pastures. If you want to attract the best
millennial talent and convince them to not only stay, but grow with your
business, focus on ease of operation.
There are many ways to make your network easier to operate such as
cloud-based software and storage systems used in conjunction with mobile apps.
Millennials prefer clear, step-by-step processes from employers. Microsoft
Sharepoint allows those processes to be
easily documented and shared between appropriate team members. Microsoft Sharepoint also allows your management team to lock down those
specific documents to not be edited without the proper user permissions in
place.
Dual monitors are another must for the millennial-friendly workplace,
allowing employees of all ages the flexibility and freedom they need to stay
happy and productive on the job.
Strong support is another key to ease of use. If your business operates
in multiple shifts, a 24/7 help desk could be a lifesaver. Nothing is more
frustrating to a millennial than needing help and not being able to perform
their job due to lack of support.
For some companies, a millennial friendly network might extend beyond making things easy. A well-known pioneer of healthy workplace culture is Google who offers a wide variety of perks for employees. But at a smaller scale, this might mean opening up the firewall between 11:30am – 1pm for millennials to stream content or browse social media over lunch. After all, a healthy work/life balance is key to keeping millennials happy.
5) Create a Collaborative Environment
This generation is increasingly looking for a collaborative work
environment that encourages the sharing of information and free exchange of
ideas.
Nearly two thirds of workers ages 18 to 34 say they are motivated by video meetings and team messaging apps. Microsoft Teams is one of the most valuable tools for collaboration in the modern workforce, and adopting it can give your organization a powerful edge when attracting and retaining talented millennials.
Members of the millennial generation are already having a profound
impact on the modern workplace, and their influence is only expected to grow.
If you would like more information on any of the steps described, just contact
Ontech’s support team by phone at 262-522-8560 or send us a
message online.
We will work with you to create a powerful, secure, and stable network –
one that will enhance the productivity and job satisfaction for all of your
millennial staff.
Cyber security is a top priority for most businesses, and if it isn’t, it should be. Cyber security basics can protect your business from cyber threats through a layered security approach. One of the most important fundamentals of cyber security involves educating staff through security awareness training.
Webroot Enhanced Security can ease the stress that comes with training staff on how to spot a potential cyber security threat.
“A study by the Ponemon Institute on the value of employee training showed that businesses who roll out security awareness training programs see improvements of between 26% and 99% in their phishing email click rates, with an average improvement of a 64%.2 “
2 Ponemon Institute. “The Cost of Phishing & Value of Employee Training.” (Aug 2015)
Webroot Enhanced Security provides a phishing simulator
allowing you to create realistic phishing scams, that can mimic threats your
business could potentially face. This simulator enables you to track each
email and how each user responds. Being able to see this data allows you to
fill in those cyber security educational gaps with a full course library to
assign the appropriate training to specific end users.
What: Support BYOD & Enhance Productivity with Complete Mobility Management. Enjoy lunch and learn about this important topic! When: April 10, 2019 Time: 11:30am-1:00pm CDT Where: Highland Hall (located inside the Hartford Senior Center) 730 Highland Ave Hartford, WI 53027 (View Map)
Fees/Admission: $15.00 per participant (includes a boxed lunch from MJ’S Market)
Keep Your Employees Happy (And Your Data Secure)
Smartphones and tablets continue to flood the workplace, and businesses everywhere are racing to appropriately regulate and manage these mobile devices.
To support today’s bring-your-own-device (BYOD) movement, you’ll need a mobile device management (MDM) solution that keeps your employees happy – and keeps you in control.
Ontech’s Mobile Device Management is an affordable, easy-to-use cloud platform containing all of the essential functionality for end-to-end management of today’s mobile devices, including iPhones, iPads, Androids, Kindle Fire devices, Windows Phones and BlackBerry smartphones.
With MDM, you can provide users with fast and secure access to corporate data from their personal devices. And with the industry’s broadest device support, intuitive workflows, simplified deployment options, and advanced management and security features, we make BYOD simple.
Unparalleled Peace of Mind Ontech answers the MDM challenge, with an easy-to-use platform that simplifies the management of personal devices – without compromising the user experience, security or privacy. Our solution provides flexible approaches for enrollment, asset management, policy enforcement and the distribution of profiles, apps and docs, all based on device ownership (whether corporate- or employee-owned).
We’ll even handle day-to-day MDM monitoring and management, and only escalate back to you the alerts that you want. It’s truly a set-and-forget solution.
Getting started couldn’t be easier. In just a few quick clicks, you can start enrolling devices and immediately manage the entire mobile device life cycle — from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.
Separating Work & Play Your employees want to maintain one device for both work and play – they want to access corporate email, then check Facebook, jump back to email and review an upcoming presentation over lunch.
This need for “dual personas” is exactly what our MDM solution aims to address. So go ahead, let your employees leverage their devices – and rest assured that critical business data and applications will remain safe, secure, and accessible. On your terms.
The world has gone digital in a big way, creating a host of issues as well as enormous opportunities. The way we store and use data has undergone a profound shift in a short period of time, but all too often the security of that data has been in question.
Now industry, government and concerned citizens are coming together to address those issues. World Backup Day is a time to back up your data and check your files, but March 31st is about much more than copying files.
On March 31st, the founders of World Backup Day are banding together to raise awareness of a serious issue, one that affects businesses large and small and individuals alike. From the books we read and the movies we watch, to the music we listen to and the photos we store, digital data is everywhere. The digital nature of our cultural heritage makes secure backup an absolute necessity.
Ontech Has Taken the Pledge – Will You?
Creating and securing that digital heritage is what World Backup Day is all about. From ordinary users who have never backed up their data to businesses looking for a more secure data backup solution, everyone can get involved this year on March 31st.
Every Day is Backup Day
World Backup Day is coming fast, but you don’t need to wait to take action. Every day should be backup day, and it’s never too early to start – or too late to improve your company’s backup strategy.
The shocking data backup statistics surrounding personal and business backups are troubling – further proof that World Backup Day is sorely needed. Studies show that nearly a third of all data disasters are the result of an accident, and 10% of all computers are currently harboring at least one virus. If you think your system is immune, you could be in for a rude awakening.
Data Backup is a Must for All Businesses
No business is too large or small to benefit from a solid backup plan. As World Backup Day approaches, now is the perfect time to improve your backup strategy – or create a backup strategy for your business.
Backing up your data is more than inserting a thumb drive into your desktop computer or connecting an external hard drive to a critical server. Developing a backup plan requires a comprehensive checklist, one that Ontech Systems is happy to assist with.
Whether you already have a backup plan in place or you’re just getting started, our expert staff can help you create a plan that protects your data in an increasingly dangerous digital world.
Data Backup Checklist
Backing up your data may seem like a daunting task, but not if you break it down the right way. If you want to secure your data and protect your business, the following data backup checklist can help.
It’s time to get real about backing up your data, so why not use World Backup Day as the catalyst? This checklist could save your data – and your business.
If you’re not verifying the validity of your backups on a regular basis, you are flying blind, so checking your existing backups should be the first order of business. Once that task has been completed, you can move on to the rest of the checklist.
Make sure your backup includes ALL your files, including operating system files, software application files, lesser used data files and all data files from every company server.
Verify that your backups are running on schedule. Do not simply assume your backups are running every night – until you check, you can never be sure.
Address the frequency of your backups. Is backing up your data on a nightly basis really enough? Can you afford to lose an entire day’s work? You may need to adjust the way your backups run and how often your data is archived.
Ensure every device is being backed up. These days tablets, smartphones and other devices store enormous amounts of data. Is the information they contain included in your backup plan?
Give your backup a backup plan. It’s not enough to have a single backup – your backup also needs a backup. Making two backups builds redundancy into your network and adds an extra layer of security to your business.
Think in terms of recovery. Having a backup plan in place is only the first step. If you want your business to survive a disaster, you need a plan for fast recovery. If your disaster recovery plan is robust and well thought out, your customers never need to know about the temporary loss of a server or critical device.
A Quick Note for Windows 7 Users
Having a solid backup plan is critical to the health of your business, but so is the right software. After many years of faithful service and regular updates, the Windows 7 end-of-life date is rapidly approaching.
As of January 14th, 2020, extended support for this popular operating system will officially come to an end. If you are still running Windows 7, it is time to develop an upgrade plan for all your devices.
Once again, the experts at Ontech Systems are here to help you develop a comprehensive upgrade strategy that maintains support and helps you protect your data.
Just give us a call and contact us today at 262-522-8560 to discuss your Windows 7 concerns, backup issues or anything else in the tech universe.
We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!
For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.
Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.
Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.
We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!
Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.
If you are looking for help with any of your IT needs, look no further! Call them TODAY!
My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.
Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.
In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!
Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!
I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.
Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.
Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.
I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.
Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!
My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!
Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!
We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers.
Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
As a customer, I am pleased with Ontech's commitment to answering our questions and assisting my team. They are a solutions provider and always make sure we are taken care of -- no matter how general or specific our needs are.
OnTech has been very flexible in meeting our technology needs and has been a great resource for the smallest of technical questions all the way to strategic questions around security and future tech investments.
Since OnTech Systems originally updated our network services, they have worked with our team to maintain our critical data communications. In the rare circumstance we have had any challenges, the OnTech team has been very responsive.
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers.
Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
Great Customer Service and Response Time to any Issues.
Ane Ohm
20:49 21 Jun 19
OnTech has been very flexible in meeting our technology needs and has been a great resource for the smallest of technical questions all the way to strategic questions around security and future tech investments.
Morgan Plagenz
19:41 21 Jun 19
As a customer, I am pleased with Ontech's commitment to answering our questions and assisting my team. They are a solutions provider and always make sure we are taken care of -- no matter how general or specific our needs are.
dan flaschberger
15:17 21 Jun 19
Since OnTech Systems originally updated our network services, they have worked with our team to maintain our critical data communications. In the rare circumstance we have had any challenges, the OnTech team has been very responsive.
Tiarra Detert
19:34 20 Jun 19
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers. Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
Tiarra Detert
19:34 20 Jun 19
I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers. Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.
Bryan Clark
13:30 16 May 19
Excellent service, tech support goes above and beyond the call of duty.
khaled Salem
22:26 15 May 19
Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.
khaled Salem
22:26 15 May 19
Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.
Kelli Feucht
13:55 21 Aug 18
We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.
Boyd Hunter
19:17 14 Aug 18
Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!
Stephanie Padiasek
13:31 10 Aug 18
My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!
Michael Steck
13:15 09 Aug 18
Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!
Don Melnikoff
21:16 08 Aug 18
I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.
Blue Chip
20:52 08 Aug 18
Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.
Cindy Katzke
22:03 07 Aug 18
Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!
Linda Vanden Heuvel
18:36 07 Aug 18
Great place! I completely trust this company. I highly recommend.
Bryan Meech
15:50 07 Aug 18
My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!
Ryan Hetzel
14:37 07 Aug 18
Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.
Trudy Gebhard
13:58 07 Aug 18
I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.
Sean Luedke
04:15 17 Feb 17
For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.
Mary Sylvester
20:40 08 Feb 17
We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!
Sue Schoedel
20:33 07 Feb 17
Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.
dan flaschberger
18:43 03 Feb 17
Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.
Mary Helbick
20:52 31 Jan 17
We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.If you are looking for help with any of your IT needs, look no further! Call them TODAY!
