Cyber security is a top priority for most businesses, and if it isn’t, it should be. Cyber security basics can protect your business from cyber threats through a layered security approach. One of the most important fundamentals of cyber security involves educating staff through security awareness training.
Webroot Enhanced Security can ease the stress that comes with training staff on how to spot a potential cyber security threat.
“A study by the Ponemon Institute on the value of employee training showed that businesses who roll out security awareness training programs see improvements of between 26% and 99% in their phishing email click rates, with an average improvement of a 64%.2 “
2 Ponemon Institute. “The Cost of Phishing & Value of Employee Training.” (Aug 2015)
Webroot Enhanced Security provides a phishing simulator
allowing you to create realistic phishing scams, that can mimic threats your
business could potentially face. This simulator enables you to track each
email and how each user responds. Being able to see this data allows you to
fill in those cyber security educational gaps with a full course library to
assign the appropriate training to specific end users.
What: Support BYOD & Enhance Productivity with Complete Mobility Management. Enjoy lunch and learn about this important topic! When: April 10, 2019 Time: 11:30am-1:00pm CDT Where: Highland Hall (located inside the Hartford Senior Center) 730 Highland Ave Hartford, WI 53027 (View Map)
Fees/Admission: $15.00 per participant (includes a boxed lunch from MJ’S Market)
Keep Your Employees Happy (And Your Data Secure)
Smartphones and tablets continue to flood the workplace, and businesses everywhere are racing to appropriately regulate and manage these mobile devices.
To support today’s bring-your-own-device (BYOD) movement, you’ll need a mobile device management (MDM) solution that keeps your employees happy – and keeps you in control.
Ontech’s Mobile Device Management is an affordable, easy-to-use cloud platform containing all of the essential functionality for end-to-end management of today’s mobile devices, including iPhones, iPads, Androids, Kindle Fire devices, Windows Phones and BlackBerry smartphones.
With MDM, you can provide users with fast and secure access to corporate data from their personal devices. And with the industry’s broadest device support, intuitive workflows, simplified deployment options, and advanced management and security features, we make BYOD simple.
Unparalleled Peace of Mind Ontech answers the MDM challenge, with an easy-to-use platform that simplifies the management of personal devices – without compromising the user experience, security or privacy. Our solution provides flexible approaches for enrollment, asset management, policy enforcement and the distribution of profiles, apps and docs, all based on device ownership (whether corporate- or employee-owned).
We’ll even handle day-to-day MDM monitoring and management, and only escalate back to you the alerts that you want. It’s truly a set-and-forget solution.
Getting started couldn’t be easier. In just a few quick clicks, you can start enrolling devices and immediately manage the entire mobile device life cycle — from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.
Separating Work & Play Your employees want to maintain one device for both work and play – they want to access corporate email, then check Facebook, jump back to email and review an upcoming presentation over lunch.
This need for “dual personas” is exactly what our MDM solution aims to address. So go ahead, let your employees leverage their devices – and rest assured that critical business data and applications will remain safe, secure, and accessible. On your terms.
The world has gone digital in a big way, creating a host of issues as well as enormous opportunities. The way we store and use data has undergone a profound shift in a short period of time, but all too often the security of that data has been in question.
Now industry, government and concerned citizens are coming together to address those issues. World Backup Day is a time to back up your data and check your files, but March 31st is about much more than copying files.
On March 31st, the founders of World Backup Day are banding together to raise awareness of a serious issue, one that affects businesses large and small and individuals alike. From the books we read and the movies we watch, to the music we listen to and the photos we store, digital data is everywhere. The digital nature of our cultural heritage makes secure backup an absolute necessity.
Ontech Has Taken the Pledge – Will You?
Creating and securing that digital heritage is what World Backup Day is all about. From ordinary users who have never backed up their data to businesses looking for a more secure data backup solution, everyone can get involved this year on March 31st.
Every Day is Backup Day
World Backup Day is coming fast, but you don’t need to wait to take action. Every day should be backup day, and it’s never too early to start – or too late to improve your company’s backup strategy.
The shocking data backup statistics surrounding personal and business backups are troubling – further proof that World Backup Day is sorely needed. Studies show that nearly a third of all data disasters are the result of an accident, and 10% of all computers are currently harboring at least one virus. If you think your system is immune, you could be in for a rude awakening.
Data Backup is a Must for All Businesses
No business is too large or small to benefit from a solid backup plan. As World Backup Day approaches, now is the perfect time to improve your backup strategy – or create a backup strategy for your business.
Backing up your data is more than inserting a thumb drive into your desktop computer or connecting an external hard drive to a critical server. Developing a backup plan requires a comprehensive checklist, one that Ontech Systems is happy to assist with.
Whether you already have a backup plan in place or you’re just getting started, our expert staff can help you create a plan that protects your data in an increasingly dangerous digital world.
Data Backup Checklist
Backing up your data may seem like a daunting task, but not if you break it down the right way. If you want to secure your data and protect your business, the following data backup checklist can help.
It’s time to get real about backing up your data, so why not use World Backup Day as the catalyst? This checklist could save your data – and your business.
If you’re not verifying the validity of your backups on a regular basis, you are flying blind, so checking your existing backups should be the first order of business. Once that task has been completed, you can move on to the rest of the checklist.
Make sure your backup includes ALL your files, including operating system files, software application files, lesser used data files and all data files from every company server.
Verify that your backups are running on schedule. Do not simply assume your backups are running every night – until you check, you can never be sure.
Address the frequency of your backups. Is backing up your data on a nightly basis really enough? Can you afford to lose an entire day’s work? You may need to adjust the way your backups run and how often your data is archived.
Ensure every device is being backed up. These days tablets, smartphones and other devices store enormous amounts of data. Is the information they contain included in your backup plan?
Give your backup a backup plan. It’s not enough to have a single backup – your backup also needs a backup. Making two backups builds redundancy into your network and adds an extra layer of security to your business.
Think in terms of recovery. Having a backup plan in place is only the first step. If you want your business to survive a disaster, you need a plan for fast recovery. If your disaster recovery plan is robust and well thought out, your customers never need to know about the temporary loss of a server or critical device.
A Quick Note for Windows 7 Users
Having a solid backup plan is critical to the health of your business, but so is the right software. After many years of faithful service and regular updates, the Windows 7 end-of-life date is rapidly approaching.
As of January 14th, 2020, extended support for this popular operating system will officially come to an end. If you are still running Windows 7, it is time to develop an upgrade plan for all your devices.
Once again, the experts at Ontech Systems are here to help you develop a comprehensive upgrade strategy that maintains support and helps you protect your data.
Just give us a call and contact us today at 262-522-8560 to discuss your Windows 7 concerns, backup issues or anything else in the tech universe.
In the modern business world, even a few minutes of downtime could cost your business big time, and an extended outage could leave the very survival of your company in doubt. The heartbreak of downtime is real, but there are solid ways to protect a business and reduce the risk of downtime.
Even if you do everything right – backing
up your data, patching your servers and training employees, Mother Nature could
still put your business at risk. Every part of the country faces its own
weather challenges, including the state of Wisconsin.
Wisconsin businesses may not have to worry
about mudslides or hurricanes, but power outages, tornadoes, or flooding could
strike at any time without warning. Without a disaster recovery plan in place, just think of the hardship your
company would face if the local electric grid went down or water invaded your
server room.
Timing is
Everything
In the cutthroat world of online commerce, there is never a good time for downtime, but Black Friday is arguably the worst possible day for a website outage. Yet that is exactly what happened to retail giants Lowes and Wal-Mart; when both companies experienced significant downtime on the biggest shopping day of the year.
Even online behemoth Amazon.com is not
immune to unexpected downtime, and once again the outage happened at the worst
possible time. After weeks of promoting its Prime Day shopping extravaganza,
Amazon.com saw its website crash just as the fun was getting started. No one
knows for sure how much money was lost, but it’s almost certain that some
shoppers took their business elsewhere during the extended online outage.
Avoid Downtime
with Proactive Planning
You may not be able to predict a disaster,
but you can prepare for the worst. Proactive planning is the best way to avoid
downtime, and now is the time to start.
Both data
backup solutions and
disaster recovery planning are important, and these two measures can work
together to reduce downtime and prepare your business for the unexpected.
Backing up your data to the cloud is a good place to start, but even the
best data backup plan is no substitute for a comprehensive disaster recovery
plan.
Disaster recovery involves the creation of
a comprehensive plan of action, one that can be put in place the minute a
disaster strikes. Whether that disaster is a fire, flood, tornado or something
else, the process is pretty much the same.
The exact process of a disaster recovery
plan will vary from one network to the next, so at Ontech Systems, we always customize
the plan to the unique needs of your business.
The Cost
of Downtime
The cost of downtime is enormous, and a
significant percentage of businesses that close during a disaster never reopen.
“If you would like to calculate the potential damage for your own business, this popular downtime calculator can help.”
The direct cost of downtime is only the
beginning – the indirect damage can be far more severe. A business that suffers
from an extended period of downtime or data loss could lose the confidence of
its customers, and that lost confidence may never be restored.
Other indirect costs of downtime include,
but are not limited to:
Lost
sales.
Fines from
governmental agencies and private organizations.
Loss of
productivity.
Significant
recovery costs.
Higher
costs for overtime and wages for members of the IT team.
For
publicly traded companies, loss of shareholder value and investor confidence. As a
result of downtime, many companies experienced stock market losses, and while
some have recovered, others have seen a long-term decline in share prices.
What Are
the Causes of Downtime?
Aside from natural disasters, other common
causes of downtime include hardware failure, software glitches, and attacks by
hackers such as ransomware assaults. Disaster
recovery for small businesses is of
particular importance since cyber criminals target smaller businesses, given
their track record for weaker network security.
Insider sabotage is another common cause
of downtime, and this threat often goes undetected. It’s easy to overlook the
threat of an insider attack, especially given the current focus on hackers and
other forms of cyber-attacks. Solid employee screening, access
restrictions and
ongoing monitoring can reduce these internal threats.
How to
Prevent Downtime
While it’s not always possible to avoid
downtime entirely, there are things you can do to reduce the risks and mitigate
the damage.
Monitor Threats: Installing network monitoring
software that
detects threats and blocks unauthorized access is a good place to start.
Maintain Functional Backups: Making sure your backups are actually
working as intended is a great step in the right direction – and it’s one that is often overlooked.
Define a Disaster Recovery Plan: A well-rehearsed and comprehensive
disaster recovery plan is a necessary step to prepare for a disaster.
Practicing this disaster recovery plan at least once a year and making sure all
IT staff are fully trained can make the plan more effective should a true
disaster strike.
Plan Ahead: As the saying goes, “fail to plan, plan
to fail”. Businesses today face a variety of threats, and many security experts
agree it’s not a matter of if, but when your business will face a cyber-attack.
Unfortunately, in the volatile digital world we live in, planning is no longer
optional.
The good news is that you are not alone in
your struggle to maintain a secure, stable network. Help is just a phone call –
262-522-8560 or click away. Ontech Systems works with small to
mid-sized businesses throughout the southeast Wisconsin area to create
reliable, stable, and customized data backup and recovery solutions.
Facebook, Twitter, Instagram, and other social media sites are great for reconnecting with old friends and making new ones, but these networks also present a massive security risk for users.
Over the past few years, social media
sites have become a hot spot for nefarious criminals, bent on wreaking havoc
and separating innocent victims from their hard-earned money.
If you’re not careful, you could find
yourself the next victim of these social media scam artists. In an effort to
spread awareness about this reprehensible activity, we’re sharing some of the
most common social media scams – and how to protect yourself against them.
Scam 1 – The Hoax Hack
This scam notifies victims that their
Facebook accounts have been hacked, but it is all a hoax. Responding to the
warnings could put your real account at risk, and your personal information
with it.
How It Works
The hoax hack appears as a warning from a
Facebook friend. The message claims that their account has been hacked, and
warns you not to accept any of their friend requests. In some cases, the
message will come in the form of a private message notifying you that your
account has been compromised.
What to Look For
This particular hack report is a hoax, and
it has a number of distinguishing characteristics.
The biggest giveaway is a sudden message
from a friend, warning that their own account has been hacked and cautioning
against accepting new friend requests. If you are concerned about the
legitimacy of the message, contact the friend in question – off the Facebook
platform.
Scam 2 – The Catfishing Scheme
Catfish may be a fun TV show, but it is
much less entertaining in real life. The catfishing scheme was very popular on
Facebook this year, and it’s rapidly spreading to other social media sites.
How It Works
Catfishing happens when someone creates a
fake profile on social media or other online sites. The goal of the catfishing
scheme is to prey on the good nature, naiveté or loneliness of the intended
victim, and the results can be personally, emotionally and financially
devastating.
What to Look For
Catfishing scams are rampant on social
media and dating sites, and they often follow a familiar pattern. The scam
artist may reach out in search of a romantic relationship or pose as a
long-lost friend. They may express feelings of love and affection after just a
few days in an attempt to foster an emotional connection.
As time goes by, the perpetrator of the
catfish scam may ask for money or spin tales of sudden financial woes. Those
who respond could lose thousands of dollars, or even their life savings.
Scam 3 – The Hijacked Profile
The hijacked profile scam also uses a fake
profile, posting real photos and authentic details to pose as legitimate social
media users. Once they have been accepted as legitimate users, the hijackers
may try to extort money from their victims – or obtain sensitive personal
information that could aid a future identity theft.
How It Works
In some cases, the profile hijacker will
make up an account, swiping legitimate photographs and personal information
gleaned from existing Facebook or other social media accounts. In other cases,
the hijacker will take over an authentic account by guessing the password or
scraping it using black-market software.
What to Look For
A request for money or stories of
financial distress are some of the warning signs of this scam. Even if your
heartstrings have been tugged, take a step back and add a healthy dose of
skepticism. Taking the time to make sure the request is legitimate could
protect your pocketbook – and your privacy.
Scam 4 – The Lottery Win
Everyone would love to win the lottery,
and the scammers know that. The fake lottery scam is always a popular one, and
it has already ensnared lots of victims.
How It Works
In this common scam, Facebook users are
notified that they have won the lottery, but there is a catch. In order to
claim their winnings, the victim will have to pay a fee, purportedly for taxes.
Once the money changes hands, the lottery official disappears, along with the
victim’s funds.
What to Look For
An unexpected lottery windfall may be
enticing, but if it comes out of the blue, it is most likely a scam. If you
bought a lottery ticket, you can check it yourself, without the social media
outreach.
A request for up-front payment of taxes or
other fees is a dead giveaway; legitimate lotteries do not operate in this
manner. If you receive such a message, just ignore it – your wallet will thank
you.
Scam 5 – The Online Quiz Fishing
Expedition
If you have ever clicked on an online quiz
in your Facebook newsfeed, you may be a victim of this scam. The quizzes are
real, with real results, but their purpose is to mine information, not reveal
your personality or tell you which Star Wars character you are.
How it Works
Information is a valuable commodity, and
scammers will go to great lengths to get it. The perpetrators of this common
scam create quizzes designed to spark curiosity and a sense of fun, but those
who click can have their personal information gathered, often for nefarious
purposes.
What to Look For
The presence of an innocent-sounding quiz
in your newsfeed is the thing to look for, so watch your Facebook feed
carefully and resist the urge to click. If you do decide to participate, know
that the quiz could be fishing for your personal information, and the information
of your Facebook friends.
Scam 6 – The Short URL
Facebook and other social media sites have
become popular venues for sharing news and information, and the posters often
include links to the original news sources. The shortened URL scam takes
advantage of this trend, using the shortened version of the URL to mask a
malicious website.
How it Works
In this scam, social media users see a
shortened URL, a common sight on the internet. What makes this scam so
dangerous is that the shortened URL actually points to a malicious website, one
that could harbor malware or download and install a key logging program that
captures user IDs and passwords.
What to Look For
The sudden appearance of a shortened URL
in your Facebook feed or private messaging system is the most obvious thing to
look for. If you have any doubts about the legitimacy or usefulness of a linked
site, just don’t click.
Scam 7 – Chain Messages
Chain letters used to be a popular snail
mail scam, and now they are migrating to social media. Facebook and Snapchat
are the most common venues for this scam, but chain messages can show up
anywhere.
How It Works
Chain messages can take many forms, from
warnings that your memories and photos are about to be deleted to promises that
a charitable donation will be made in your name if you pass the message along.
What to Look For
The writers of these chain messages often
use urgency to their advantage, encouraging victims to act now or forever lose
their data. This urgency can be frightening, but it pays to wait a minute
before acting. Research the chain message by Googling a block of text – you may
encounter a warning that the social media chain letter is really a scam.
Social media scams are not going away, so it is important for you to protect yourself. Even if you have not fallen victim to one of the scams listed above, it’s only a matter of time before the next attempt lands in your news feed.
A little skepticism goes a long way
online, so always think before you click.
Despite some gains from Linux and other alternatives, Microsoft remains the undisputed leader in the operating systems marketplace, and their flagship Windows Server line is the gold standard for companies worldwide. From early stage startups to Fortune 500 corporations, Windows Server is widely used and relied upon.
If your business is running Windows Server 2008, you have some important decisions to make. After more than a decade of faithful service and reliability, this old workhorse is finally being put to rest.
Microsoft had previously announced end of life for Windows Server 2008, but that date is rapidly approaching. So what should you do now that support is coming to an end?
Is now a good time to upgrade? What does the upgrade path look like? Here’s what you need to know to maintain a secure, stable network in light of these upcoming changes.
When Does Windows Server 2008 Expire?
Windows Server 2008 is set to expire on January 14, 2020, less than a year away at this time of writing. As of this date, Microsoft will officially cease support for its flagship Windows Server 2008 R2 product.
Mainstream support for Windows Server 2008 ended some time ago, and many companies have already upgraded, while others have not yet taken the necessary steps to do so. If your company falls into the latter category, there are risks and consequences of running outdated software, so you won’t want to put this off much longer.
Consequences of Not Upgrading
After January 14th, 2020, Windows Server 2008 will continue to function, but relying on outdated software could have serious implications for your business and customers. The most obvious problem is that updates will no longer be available, including vital security patches, but that’s not the only drawback.
Failing to upgrade to a newer version of Windows Server could slow down your network and hinder productivity. Relying on an outdated operating system is always a dicey proposition, but the dangers are even greater when the hardware involved is a critical server and not a generic desktop.
What Are the Windows Server 2008 Upgrade Options?
Fortunately, there are a number of upgrade paths available, and there is still time to choose the one that works best for your company. For some businesses, the most viable option will be migrating to the cloud. Many companies have already made this choice and never looked back.
Move to the Cloud
Migrating to the cloud can free your businesses from constant hardware maintenance issues and the cost of replacement servers while ensuring a steady stream of updates and security patches. Moving to the cloud also makes remote work easier and simplifies file storage, file sharing, and other business-critical activities.
Upgrade to Windows Server 2016
Upgrading to the newest server operating system is another option to consider. While Windows Server 2008 is rapidly reaching the end of the road, Windows Server 2019 is still in its prime. By upgrading to the newest server operating system, you can keep your server hardware onsite while enhancing your existing IT infrastructure.
Assess, Migrate, Optimize
No matter which option you choose, you’ll want to take stock of your existing software products and other applications. Ensuring compatibility is a critical step in any upgrade path, whether you choose the simplicity of the cloud or the security of an in-house server migration.
As the Windows Server 2008 end of life grows near, the sooner you map out your upgrade path, the better. There are a variety of factors to consider before making a definitive decision:
The number of third-party and in-house software products your company uses
Which custom processes your company relies upon
The extent of initial training and retraining that will be required
While Microsoft is generally quite good about determining software compatibility and testing server operating system upgrades, when critical business operations are at stake, you need an expert in your corner.
Ontech Systems can be your partner throughout the entire upgrade process, from assessing your current software installation and hardware infrastructure to developing a stable, secure path forward.
Whether you choose an on-site upgrade to to server 2019, which includes downgrade rights, or a move to the cloud, Ontech is here to help you every step of the way. Just give our support team a call today at 262-522-8560 to discuss your upgrade needs or contact us online and let us know how we can help.
We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!
For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.
Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.
Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.
We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!
Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.
If you are looking for help with any of your IT needs, look no further! Call them TODAY!
My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.
Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.
In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!
Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!
I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.
Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.
Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.
I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.
Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!
My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!
Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!
We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.
We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.
Boyd Hunter
19:17 14 Aug 18
Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!
Stephanie Padiasek
13:31 10 Aug 18
My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!
Michael Steck
13:15 09 Aug 18
Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!
Don Melnikoff
21:16 08 Aug 18
I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.
Blue Chip
20:52 08 Aug 18
Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.
Cindy Katzke
22:03 07 Aug 18
Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!
Linda Vanden Heuvel
18:36 07 Aug 18
Great place! I completely trust this company. I highly recommend.
Bryan Meech
15:50 07 Aug 18
My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!
Ryan Hetzel
14:37 07 Aug 18
Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.
Trudy Gebhard
13:58 07 Aug 18
I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.
Sean Luedke
04:15 17 Feb 17
For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.
Mary Sylvester
20:40 08 Feb 17
We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!
Sue Schoedel
20:33 07 Feb 17
Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.
dan flaschberger
18:43 03 Feb 17
Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.
Mary Helbick
20:52 31 Jan 17
We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.If you are looking for help with any of your IT needs, look no further! Call them TODAY!
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