Pros and Cons of Managed Services
PROS: Remote technology has made it possible for IT technicians to resolve problems from other locations. With managed services, when problems occur, you can count on an entire company of professionals who have experienced a wide variety of issues to quickly and efficiently resolve even the most difficult problems.
IT support can be provided on a 24/7 basis for a nominal monthly amount – which amounts to much cheaper than hiring one or more IT technicians in-house. But not only that, you’ll have peace of mind knowing your systems are continuously monitored and problems are dealt with – before they have any effect on your business.
CONS: With no technician in-house, when on-site support is necessary, you might have to wait a few hours for a technician to arrive, which could hold up productivity. (However, this might also be the case with an in-house IT team who has other responsibilities to deal with!)
Some companies might perceive a loss of control with managed services, as it’s never easy trusting or relying on a third party. It’s always a good idea to review feedback from others before enlisting the services of an IT company.
Pros and Cons of In-House IT Management
PROS: In-house IT staff has traditionally been the preferred solution for larger organizations, as support is nearby; they can deal with emergencies when they arise and technicians are under your own direction.
CONS: On the flip-side, in-house IT employees are paid salaries in the upper levels of any companies’ pay scale. Rather than paying a small, fixed fee or resolving issues on an as-needed basis, you might be paying staff to sit idle if your systems are set up to generally manage themselves (which they should be if done correctly).
One common scenario might arise within smaller IT departments or a single IT technician, where that person or team doesn’t know how to resolve a specific problem and can’t find a solution. In this situation, a specialist would need to be brought in to resolve the issue at an additional expense.
So Which Option is Right for Your Business?
Many companies are moving toward managed IT services, but for companies who still want someone in-house, the best option might be a blend of both.