“As a very small office of only three people, what is most important to ACEA is the trust and confidence in a company we would use for our technology needs as a compliment to the customer service our business provides.
Ontech understood this from the get-go and has worked diligently with us to build that trust and confidence to become our total-technology provider. And that is the fact – the trust was built because of Ontech’s committed group of professionals, their knowledge of the field and willingness to listen and make the best recommendations for our technology needs – from hardware to clouds
Ontech is always very responsive whenever something does happen and we need help right away; they listen to what we are experiencing as the issue and appreciate our perspective in assigning it the priority attention as needed. They are cognizant of every business’ need to contain costs.
We really enjoy Ontech’s quarterly health-check visit to our office. It is an excellent way for us to ask questions, keep our pulse on issues “before” they happen and stay abreast of possible new technology/products and many other ways to help us reduce cost. License renewals are also streamlined because of the relationship we have built in the last decade.
Lastly, we really enjoy the newsletter and being informed about new developments in the technology platform that we wouldn’t necessarily know about in our business environment.
It is always a pleasure to be called as a reference; who doesn’t love to be able to be honest in their praise of a solid, well-run company with the kind of leadership the best business relationships are built from.”