CLIENT SUPPORT
What Are The Different Ways To Reach Ontech Systems?
PAYMENT OPTIONS
* Online: Access your account online.
* Phone: Call Jackie Buehler at 262-522-8560 x100.
CONTACT OUR DISPATCHER
To contact our dispatcher directly, please dial: (262) 293-9967 or dial our office at (262) 522-8560 Ext. 2
* If our dispatcher is unavailable, a voicemail to email alertwill be sent to your account team and managers.
EMAIL US WITH TECHNICAL CONCERNS
Email us. * This option will simply create a service ticket and a technician will contact you ASAP to schedule troubleshooting time based on the severity of your issue.
CONTACT YOUR PRIMARY OR BACKUP CONSULTANT
*Understand that our consultants are in server rooms, in front of clients, on vacation, etc. This means that they may not always be available for immediate requests.
CUSTOMER PORTAL
* Tickets will be sent directly to your consultant.
* Submit your own tickets. View ticket history and project timeline.
* Please contact your account manager for more information.
HELP DESK
*24/7/365 help desk options are available.
* Please contact your account manager for more information.
* Please contact your account manager for more information.
Click the button below to download TeamViewer. This will allow us to take control of your computer and provide remote access support.
