Client Support

Are you an existing Ontech Systems Client in need of support? Please contact us via the methods in our online support portal here.

Click the button below to download TeamViewer. This will allow us to take control of your computer and provide remote access support.

Dispatch Line

262-522-8560 ext 1
support@ontech.com
No SLA, estimated 1-2 hour response and ticket
assignment during normal business hours.

Payment Options

* Phone: Call Jackie Buehler at 262-522-8560 x100.

Dedicated Account Team

Primary technician and account manager information provided during on-boarding.
QUOTE REQUESTS insidesales@ontech.com
No SLA, based on tech availability.

Client Portals

SERVICE TICKET PORTAL:
Create/follow service tickets, review assets, view project statuses and renewal dates. No SLA, estimated 1-2 hour response and ticket assignment during normal business hours. Click here to request access to your client portal. We will be in touch to walk you through the setup process as soon as possible.

BILLING PORTAL:
View payment history, open invoices, schedule payments.

Subscription Help Desk

AVAILABILITY: 24×7, business hours only or off hours only.
SLA included 1-4 minutes on average.
More Details

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