CLIENT SUPPORT

What Are The Different Ways To Reach Ontech Systems?

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PAYMENT OPTIONS

* Online: Access your account online.
* Phone: Call Jackie Buehler at 262-522-8560 x100.

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DISPATCH LINE

262-522-8560 ext 1
support@ontech.com
No SLA, estimated 1-2 hour response and ticket assignment during normal business hours.

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CLIENT PORTALS

SERVICE TICKET PORTAL:
Create/follow service tickets, review assets, view project statuses and renewal dates. No SLA, estimated 1-2 hour response and ticket assignment during normal business hours. Click here to request access to your client portal. We will be in touch to walk you through the setup process as soon as possible.

BILLING PORTAL:
View payment history, open invoices, schedule payments.

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DEDICATED ACCOUNT TEAM

Primary technician and account manager information provided during on-boarding.
QUOTE REQUESTS insidesales@ontech.com
No SLA, based on tech availability.

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SUBSCRIPTION HELP DESK

AVAILABILITY: 24×7, business hours only or off hours only.
SLA included 1-4 minutes on average.
More Details

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Ontech Systems, Inc

Greater Milwaukee IT Support
N85W16186 Appleton Ave
Suite A
Menomonee Falls, WI 53051

Hours: M-F 8am-5pm

Phone: 262-522-8560

Areas We Serve: Milwaukee, Waukesha, Wauwatosa, Mequon, Menomonee Falls, Brown Deer, Hartford, Brookfield, West Bend, Germantown

Karen Lambie

16:01 13 Jan 20

Scott Schepp does an amazing job for us. He is constantly checking on things for us and keeping things up to date. When we have a problem he is very responsive and ready to get us up and running very quickly. We definitely appreciate that very much. Scott makes our jobs much easier as we know he is always there to help. Having that support is imperative for our Company! We have had IT techs in the past and they do not even compare to what Scott does for us!

Rich

22:05 03 Jul 19

Great Customer Service and Response Time to any Issues.

Ane Ohm

20:49 21 Jun 19

OnTech has been very flexible in meeting our technology needs and has been a great resource for the smallest of technical questions all the way to strategic questions around security and future tech investments.

Morgan Plagenz

19:41 21 Jun 19

As a customer, I am pleased with Ontech's commitment to answering our questions and assisting my team. They are a solutions provider and always make sure we are taken care of -- no matter how general or specific our needs are.

dan flaschberger

15:17 21 Jun 19

Since OnTech Systems originally updated our network services, they have worked with our team to maintain our critical data communications. In the rare circumstance we have had any challenges, the OnTech team has been very responsive.

Tiarra Detert

19:34 20 Jun 19

I always get top notch service from this company. They set up a server, oncloud, and new computers at my old place of work. Once I moved to a different company, I knew exactly who I wanted to call to help us set up new software and computers. Any time that we have questions or need a new computer system setup with all the bells and whistles, they are quick to respond. The techs are also very knowledgeable and FAST. I have nothing but positive things to say about Ontech Systems.

Bryan Clark

13:30 16 May 19

Excellent service, tech support goes above and beyond the call of duty.

khaled Salem

22:26 15 May 19

Amazing people, techs, and management. There is a bright future for anyone having the pleasure of working with Ontech.

Kelli Feucht

13:55 21 Aug 18

We have been utilizing Ontech for almost 3 years now. They have been great with response time to service calls and are very knowledgeable with HIPAA and Security which is a very important part of our business. They stay on top of current requirements and recommend appropriate software/hardware when needed/required.

Boyd Hunter

19:17 14 Aug 18

Our company has been with Ontech Systems, Inc. for many years. Scott Schepp is our Tech. No matter what the issue, he is there for us, and extremely helpful. He explains things in a way a "non techy" person is able to understand. Scott goes out of his way to ensure that we are taken care of immediately and follows up on all of our questions, no matter how small, in a professional manner. Highly recommend!

Stephanie Padiasek

13:31 10 Aug 18

My company has been with Ontech Systems, Inc. since their start. No matter the issue, big or small, their staff are quick to respond and get things resolved. Their team is extremely helpful when it comes to staying current in the ever-changing world of IT, and they are an instrumental part of our preparations for the future. Highly recommend!

Michael Steck

13:15 09 Aug 18

Ontech does many things right. From the initial assessment of the IT needs of my office they have worked to anticipate potential problems, offer different solutions, and make sound technical and financial recommendations that best suit my specific needs. Their willingness and ability to educate me on the different options or concerns that have popped-up is greatly appreciated! I know that I am not their only client, yet they always make me feel like the only person on the schedule. In 2017, they started an online portal to view and pay the invoices. It is a wonderful way to keep on top of my IT expenses. Mike, Mark, Jackie, Katelyn, Dan and the other members of the tech support team are wonderful!

Don Melnikoff

21:16 08 Aug 18

I have had Ontech as our IT partner for many years now and continued to be impressed with the quality of service they provide. Their secret sauce is their team members are both highly qualified IT professionals as well as having great people skills. They are a great partner that helps us understand and implement what we need from an IT perspective to grow. I have referred them to other business owners / operators and they too have had great things to say about Ontech.

Blue Chip

20:52 08 Aug 18

Ontech Systems meets the needs of our small professional service firm. We have used their IT services for several years now and feel that with today's scammers such as server, e-mail and internet intruders getting more clever with attacks each day that we are on solid ground. Our technician Dan is great to work with on simple and the most complex IT matters that we experience. We are always confident with Ontech as our go to IT firm.

Cindy Katzke

22:03 07 Aug 18

Our business has been using Ontech for a number of years and Dan is our main technical consultant that handles any questions or concerns we encounter on a daily basis. The service has been nothing short of great! Ontech goes out of there way to ensure that we are taken care of immediately and follows up to all of our questions, no matter how small, in a professional manner. Highly recommend!

Linda Vanden Heuvel

18:36 07 Aug 18

Great place! I completely trust this company. I highly recommend.

Bryan Meech

15:50 07 Aug 18

My full time employer came across OnTech from a cold call from Jackie. While talking to her, OnTech had better rates than the company we were currently using for outside tech support (I'm being nice and not naming the company). As it was, the outside tech support company we were using at the time we were becoming unimpressed with, so I talked with management into giving OnTech a chance.Once OnTech came in as our outside tech support, we've been nothing but impressed! Dealing with Keegan, John, and Dan (as well as a few others, but these 3 have been our main contacts) has always met or exceeded the expectations of ours. The team actually listens to what we have to say for what we are looking for and will come back with one or more solutions at all times.In the end, I highly recommend OnTech to anyone looking for a team to help give you resolutions with your technology needs as well as support!

Ryan Hetzel

14:37 07 Aug 18

Ontech has been a great partner. They've helped is with our onsite hardware, cloud storage, Office 365, and VOIP phone system. Everything they've done for us has been very well implemented and supported.

Trudy Gebhard

13:58 07 Aug 18

I have used Ontech System for my business and personal computer needs for years. I came to them in a situation where I had lost my current IT company and needed to immediately have them assess and recommend what I needed to protect and run my business. They were amazing! They are professional, prompt, budget conscious, and generally a great company and people to work with. I have recommended them to many of my professional and personal contacts. I cannot say enough about who they are and what they deliver.

Sean Luedke

04:15 17 Feb 17

For over 4 years, Ontech Systems has provided Public Allies with a consistently high level of support and customer service that has allowed us to have full confidence and trust in them. We've worked with other IT companies, but none of them come close to the service provided by Ontech.

Mary Sylvester

20:40 08 Feb 17

We’ve been outsourcing Ontech for a couple of years now. Their staff is knowledgeable, responsive, and proactive. We utilize them for onsite IT services, monthly managed services, and network projects. They do their homework on our various software systems to make sure our network always meets system requirements. Dan is our main man at Ontech. He has the ability to explain to me the IT side of things in normal, understandable words. IT issues can bring your business to a halt. Ontech keeps it going!

Sue Schoedel

20:33 07 Feb 17

Ontech has supported our IT needs for over 7 years. The service that is provided far exceeds our expectations. Our business relationship with Ontech is a great partnership that ensures all of our IT requirements are met.

18:43 03 Feb 17

Our infrastructure was aging and was in need of a refresh. We spoke to several potential vendors finding most of them trying to force us into a standard configuration. Instead, OnTech listened to our needs making several recommendations along the way. We were able to build a scope of work in which we were both confident. And then, they delivered the project. Of course, there were a few challenges along the way, mainly due to our lack of valid documentation, but the OnTech team was accountable to the end result. The project was concluded on time and on budget. We continue to use their on-going support today.

Mary Helbick

20:52 31 Jan 17

We hired OnTech a year ago, and are grateful we did! Prior to, we heard complaining from team members regarding various tech elements. No more! Our company invested in the equipment/programs they suggested for OUR company and OUR size of staff. They were spot on! No more complaints about slow computers, programs freezing up, or being tied to the phone. OnTech has given us freedom, flexibility and security in our day to day work life. In fact, I’m not sure how we functioned without them!Have a problem? Need something urgent fixed/looked into? ONTECH! Today is a GREAT example of their efforts. I called in with a problem that had a team member shut down. Shortly after, our IT Consultant, Dan Dineen, called to help me and SOLVED the issue. Dan is endlessly patient; his knowledge is amazing and he’s always going above and beyond. That’s OnTech as a whole! I’m impressed every time I need to call in for help.If you are looking for help with any of your IT needs, look no further! Call them TODAY!