CLIENT SUPPORT
What Are The Different Ways To Reach Ontech Systems?
PAYMENT OPTIONS
* Online: Access your account online.
* Phone: Call Jackie Buehler at 262-522-8560 x100.
DISPATCH LINE
262-522-8560 ext 1
support@ontech.com
No SLA, estimated 1-2 hour response and ticket assignment during normal business hours.
CLIENT PORTALS
SERVICE TICKET PORTAL:
Create/follow service tickets, review assets, view project statuses and renewal dates. No SLA, estimated 1-2 hour response and ticket assignment during normal business hours. Click here to request access to your client portal. We will be in touch to walk you through the setup process as soon as possible.
BILLING PORTAL:
View payment history, open invoices, schedule payments.
DEDICATED ACCOUNT TEAM
Primary technician and account manager information provided during on-boarding.
QUOTE REQUESTS insidesales@ontech.com
No SLA, based on tech availability.
SUBSCRIPTION HELP DESK
AVAILABILITY: 24×7, business hours only or off hours only.
SLA included 1-4 minutes on average.
More Details
Click the button below to download TeamViewer. This will allow us to take control of your computer and provide remote access support.
